Blog

AI-powered advances in customer support

May 28th, 2018
AI-powered advances in customer support

High-quality products and services can make a business successful, but exceptional customer service is what makes customers come back. This is why companies constantly try to innovate their customer service strategy — and some do it by adding artificial intelligence (AI) into the mix.

The lifespan of a business phone system

May 23rd, 2018
The lifespan of a business phone system

Today’s technology allows customers to engage with brands and companies across a broad range of platforms and mediums. But the telephone still remains an essential communication tool for businesses. It makes sense then to invest in a phone system that lasts, and our advice will help you find just that.

Microsoft unveils new features for Outlook

May 22nd, 2018
Microsoft unveils new features for Outlook

Microsoft outlined a list of new features it will deliver to its various Outlook apps, including bill-pay reminders, better calendaring across time zones, and a way to see who has RSVP’d for a meeting. Here are five that could potentially be the most important.

Protect your Facebook and Twitter from hackers

May 17th, 2018
Protect your Facebook and Twitter from hackers

In the wake of Facebook’s worldwide privacy scandal, it’s time to revisit some social media best practices. Your information is incredibly valuable, and you can’t rely on social media platforms to keep it safe from hackers. Heed these tips to make sure your Facebook and Twitter accounts are well secured.

Overheating laptop? Here’s how to prevent it

May 15th, 2018
Overheating laptop? Here’s how to prevent it

If you own a laptop, chances are you’ve noticed how hot it can get. You might not know it, but your laptop may already be overheating, which will lead to decreased efficiency and a shorter lifespan. Here’s how to protect your laptop from further damage due to overheating.

Ways to leverage social media for your business

May 14th, 2018
Ways to leverage social media for your business

Do you, as a brand new business owner, know how to take advantage of social media exposure, especially if no one has any idea what your new business is all about? The truth is, you can succeed with social media, even if you have what could be perceived as a small, newbie brand.

Be Smart and Back Up Your Valuable Data

May 10th, 2018
Be Smart and Back Up Your Valuable Data

Storing copies of your business data in the cloud will help you avoid the risks associated with broken hard drives, lost or stolen devices, and human error. That’s because entrusting your data to an expert cloud provider means you’ll have trained professionals handling the backup of your business assets online.

HIPAA Requires Careful Social Media Posting

May 7th, 2018
HIPAA Requires Careful Social Media Posting

Healthcare providers that use Social Media can interact with their patients, advertise new services, and quickly communicate urgent announcements or messages. There’s immense potential for it to improve care, but also to expose patient-specific information.

How to stop VoIP theft of service

May 4th, 2018
How to stop VoIP theft of service

As the use of Voice over IP (VoIP) phones becomes more widespread, so too do security threats against it. And the most common type of VoIP fraud? Theft of service. Let’s examine how it affects your VoIP network and the preventative measures to counter it.

OneNote removed from Office 2019 and Office 365

May 3rd, 2018
OneNote removed from Office 2019 and Office 365

People who use OneNote for Windows are in for a surprise. The desktop version of the app will be phased out in favor of the UWP (Universal Windows Platform) app included with Office 365 and Microsoft Office 2019.

Microsoft’s OneNote desktop application is nearing the end of its journey, as the software giant will stop developing the product line past the 2016 edition.