For many computer novices, IT protocol is widely misunderstood. Given the complexity of some of these procedures, computer users are left feeling frustrated with IT support. However, IT is only here to help! Here are 4 things your IT support team wants you to know:
Your network is being monitored
Whether you have an internal IT department or you outsource your IT support, there is a chance that your network is being monitored around the clock. This often does not occur to many people. Therefore, you should avoid storing personal information or searching sensitive material on your work computer. If you wouldn’t want your boss or coworkers seeing it, it’s safe to say it shouldn’t be on your work computer.
IT has to assume you have zero tech knowledge
In order for your IT support team to assist you in resolving issues, they must first assume you have very little knowledge of computers. This means they will offer simple solutions to start. For someone with a basic understanding of computer functions, it may be frustrating to be asked, “Have you tried restarting your computer?” These questions seem like no-brainers, but IT wants to find the solution to your problem as quickly and efficiently as possible. If there’s a quick fix, they can find this solution by asking basic questions.
They’re not magicians
For IT professionals with years of knowledge and experience, most tech issues will have easy, obvious solutions. However, that does not mean IT won’t encounter issues from time to time that require a little more thought and effort. Be patient with IT — they want to find a solution to your problem just as badly as you do. Remember, they’re people, not miracle workers.
Suggestions are meant to help you, not make your job harder
There’s a reason IT recommends you update your passwords regularly and perform program updates — they want to ensure your computer is secure and performing as it should be! When you take these suggestions seriously, you spend less time on the phone with IT resolving issues that could have been avoided to begin with; less time on the phone with IT means less downtime.
WesTec Services is your one-stop-source for all things IT support & consulting in Houston! Does your business require network installation, backup & disaster recovery, managed services, consulting, and more? We’ve got you covered! Contact us today.
With emerging technology, comes a major learning curve. For many, it’s difficult to even keep up! No worries — WesTec has got you covered and our IT support professionals are keeping it simple. Here are 6 things every computer user should know how to do in 2021:
Setup Your Wireless Network
If computer users must know one thing, it should be how to setup a wireless network and resolve wifi issues. A wireless connection is supported by a router; this router must be plugged in for users to access the internet. Most routers have several lights on the front that indicate the strength of the connection. If these lights are not on, the user should unplug and reset the router. Your computer will also indicate whether you are connected to the wireless network. On PC, the status of your connection can be found in the bottom right corner. On Mac, it can be found in the upper right corner.
Perform a Data Backup
System failure and natural disaster often strike with little to no warning. Therefore, it is crucial you know how to perform regular data backups. You can backup important data and files on flash drives and external hard drives. PC and Mac also offer software and servers that you can use to backup your data.
Install Antivirus Software
According to InfoWorld, 30% of computers in the United States are infected by some type of virus. Therefore, antivirus software is a must! Any IT professional would be happy to install your anti-virus software, but this process is actually pretty beginner-friendly. Antivirus software, like McAfee and Norton, can be downloaded directly from the internet and installed with ease. Dialogue boxes will walk you through the installation process.
Basic Troubleshooting
IT support professionals troubleshoot computer issues all the time, but it doesn’t hurt for a computer user to know basic troubleshooting skills. If your programs are failing or you are encountering an issue you cannot resolve, you must troubleshoot. Troubleshooting will identify what the problem is. To troubleshoot on PC, open your Start menu, then select “Settings” > “Update & Security” > “Troubleshoot.” On Mac, open your Apple menu and select “Restart.” Then, press and hold the “D” key while your Mac restarts. A screen with a list of languages will appear. Select your language of choice and your computer will begin running diagnostics.
Change Basic Settings
If you own a computer, you must know how to change your settings. Whether it’s adjusting sound levels or connecting a printer, knowing how to change basic settings comes in handy. On PC, open your Start menu and select “Settings” or “Control Panel” to make these necessary adjustments. On Mac, simply select the Preferences application, which can be found on your Dock.
Access Task Manager
If your computer is slow or unresponsive, you may have too many active programs open or a specific program has failed. Before calling your IT support team, try accessing your computer’s Task Manager. The Task Manager allows you to view active programs and force quit specific programs if necessary. On PC, you can access the Task Manager by holding Ctrl + Alt + Delete. On Mac, hold Command + Option + Esc.
It’s helpful to know how to perform a few basic computer tasks, but if you’re just not tech-savvy, WesTec Services can help! We offer a variety of IT support services that can be tailored to your needs. Interested in learning more? Contact us today!
Maintaining your computer’s health requires regular care and maintenance. Here are a few things you can do to protect the health of your computer on a daily basis:
Routine deep cleans
You would be surprised by the number of files that collect on a computer over time. Too many files and programs can actually affect a computer’s load speed and overall performance. Therefore, it is crucial that you perform routine deep cleans on your system. Delete any files that you no longer need and are simply taking up space. If there are files you would like to keep, store these on an external hard drive (and back this drive up) before removing the files from your system.
Download security updates
You’ve likely received notifications to download new security updates and declined for the sake of time and convenience. If you do not regularly download security updates, your computer may be vulnerable to hacking. These updates work to “patch” any holes in your computer’s security. Without these updates, hackers can intercept your security and access your information, files, programs, etc.
Install and update antivirus software
Viruses and malware can affect your computer’s overall performance, which can disrupt productivity. Therefore, it is important that you install an antivirus software and update this software regularly. Antivirus software will scan your computer for existing viruses, resolve these issues, and block more viruses from infecting your computer.
When you fail to perform routine deep cleans and maintain your antivirus and security software, your computer is at risk of system failure. At WesTec Services, we understand it can be easy to forget to do these things. Don’t neglect your computer any longer — outsource IT support with WesTec Services! From IT consulting services and network installation to backup & disaster recovery, we’ve got you covered. Protect your computer’s health with WesTec Services. Contact us today!
Modern technology is a huge asset for businesses across all industries. However, with implementing new technology comes a major learning curve. So how do businesses properly execute new technology implementation in order to achieve the maximum sustainable results?As a business owner, outsourcing your technical support is not only cost-efficient, but will allow you to prioritize your business objectives. Here are a few benefits of IT consulting:
Expertise
With IT consulting, you can rely on the expertise of seasoned IT professionals. When an IT mishap occurs or you simply require guidance, IT professionals can assist you in making decisions and producing solutions that will allow you to optimize your technology in order to support the growth of your company.
Cost
In an effort to cut costs, many companies are hesitant to invest in quality IT consulting. However, IT consulting can actually save you money! Without proper guidance on how to optimize your new business technology, you will be left to find solutions to problems you may not know how to address – and a simple human error can end up costing you a lot of money! Reduce unnecessary spending and consult with an IT professional.
Time
With limited knowledge, you will likely encounter issues navigating your new business technology – and searching for solutions can take hours or even days! An IT mishap can put you behind schedule or even cause you to miss major deadlines. IT consulting is convenient, as you can team up with a professional to develop quick solutions that will put you and your business back on track.WesTec Services offers customized IT consulting for small and large businesses. Our professionals are trained to effectively guide clients in positioning their strengths so they can properly utilize their technology to meet the constantly changing marketplace and the influence of technology. Interested in learning more about IT consulting? Contact us today and schedule a call with one of our professionals!
Asecurity threat of any kind can disrupt productivity and impact business.What precautions are you taking to ensure your company does not fall victim to these disruptions? Here are 3 security solutions you should employ as a business owner:
Backup Disaster/Recovery
System failure can occur for a variety of reasons, such as virus infection, human error, and natural disaster. Regardless, system failure occurs without warning and could easily put you out of business if you are not prepared. Therefore, it is crucial you implement some sort of backup and data recovery software to protect your network. If you store important or confidential files on your computers, you simply cannot afford to be without backup and data recovery.
Access Control Systems
Another way to protect your business against security threats would be to implement an access control system. With access control systems, facility owners may install security technology such asID key entries and finger-printing scanners in order to track who enters the building. This technology can also record the time and date guests arrive and leave.
CCTV or IP Security System
Video surveillance is another great solution for businesses looking to increase security efforts, especially when paired with access control systems. Installing cameras at key entrances and exits will allow a facility owner to better monitor who enters the building. Unlike backup disaster/recovery, access control systems and CCTV protect against external security threats.Why wait until you need a solution in order to implement preventative measures? Most IT consultants simply react to problems instead of looking for ways to prevent them from happening in the first place. At WesTec Services, we believe prevention is better than a cure; prevention is key to maintaining productivity and cash flow. Protect your assets – call WesTec Services and schedule a meeting with one of our IT professionals to discuss what security solutions are best suited for your business!
A startup business looking to grow and establish its operations will find the value of an IT consultant life-changing. Here are a few benefits that startup businesses can expect when they hire an IT consulting company: 1. Adoption of IT Best Practices – Many business owners handle several tasks daily. Since startup businesses are still at their formative stage, all hands are typically on deck. Because of this, business owners won’t have the time to learn about the current IT best practices. Hiring an IT consulting company allows the best IT practices to be implemented while you focus on getting your business started. 2. Less Downtime – New businesses need every minute of operational time to maximize productivity. Whenever there is an IT issue, that is potentially costing the business money. However, hiring an IT consulting company can help your business quickly identify and fix the issue. Additionally, consultants can provide and develop monitoring protocols to help prevent and reduce future incidences. 3. Security and Compliance – Are you familiar with the data compliance laws in your industry? Do you know the security protocols you need when running your IT infrastructure? If not, hiring an IT consulting company can help you find the answers you need. In addition, IT consultants can help you identify your security weak spots and help design technical protocols that help deter unwanted actors. 4. Seamless Transitions – When it’s time to covert to new technology tools or a new IT system, you may not be too sure how your business will adapt. IT consultants can provide a smoother transition when making the switch. This will help your business avoid potential disruptions in operations and allow you to focus on your business and less on its technology.
If you’re seeking comprehensive, customized IT consulting services for your startup business, give the experts at WesTec a call today.
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Mission: WesTec will be a “turn-key” solution for all of its clients’ business connectivity needs. It will offer efficient and effective solutions, directly and with strategic partners, that create tangible value for its clients at every point of contact. Westec will serve all people and entities with a servant’s heart.
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2916 West TC Jester Blvd.,
Suite 104
Houston, TX 77018
Maintaining your computer’s health requires regular care and maintenance. Here are a few things you can do to protect the health of your computer on a daily basis:
Modern technology is a huge asset for businesses across all industries. However, with implementing new technology comes a major learning curve. So how do businesses properly execute new technology implementation in order to achieve the maximum sustainable results?
Cost
A
CCTV or IP Security System
2. Less Downtime – New businesses need every minute of operational time to maximize productivity. Whenever there is an IT issue, that is potentially costing the business money. However, hiring an IT consulting company can help your business quickly identify and fix the issue. Additionally, consultants can provide and develop monitoring protocols to help prevent and reduce future incidences.
2916 West TC Jester Blvd.,
Suite 104
sales@westecservices.net