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What You Need to Know About an Unexpected Computer Shutdown

How to Get the Most Out of Your PC

Benefits of IT Consulting for a Startup Business

The Importance of Computer Network Health Check Audits

AI-powered advances in customer support

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What You Need to Know About an Unexpected Computer Shutdown - WesTec Services

What You Need to Know About an Unexpected Computer Shutdown

An unexpected computer shutdown can potentially harm your computer and its data, which is why it is important to properly turn off your computer by selecting shut down, restart or sleep.

Turning your computer off properly allows the computer to make sure that any running programs are closed. To avoid losing files or program corruption, it is best to cancel the computer shutdown and close the programs manually.

An unexpected computer shutdown can be caused by power outages, brown-outs, depleted battery or removed power cord, accidentally hitting the power button, or the computer may be experiencing some What You Need to Know About an Unexpected Computer Shutdown - WesTec Servicesother internal technical issue.

Because of the issues that can occur with an improper shutdown, the only time to hold the power button until the computer turns off is if the computer freezes. Sometimes turning a computer off and on again will allow it to reset itself.

So, how does an unexpected computer shutdown affect your device? Even if you don’t have any programs running, there are other processes going on in the background. When a computer is performing an update or correcting device bugs, an unexpected shutdown may cause the files to download as incomplete and they will then be unable to perform their assigned tasks.

If software files or the operating system become corrupted from an unexpected shutdown, a professional may need to repair the files or reinstall the entire system.

Before making any major changes to your system, be sure to perform a backup of any important data. In fact, regular data backups are always recommended.

WesTec Services performs data backup and recovery services provided by our expert IT consultants. Our services include a free report, which will outline common mistakes that many business owners make with their computer network.

To avoid any worry during an unexpected computer shutdown, contact WesTec today.
How to Get the Most Out of Your PC - WesTec Services

How to Get the Most Out of Your PC

Because computers are powerful tools that we are likely to use in our everyday business or personal lives, we want to be able to get the most out of them. Here are a few tips to help prevent the most common causes of a PC meltdown:

  Keep it cool

How to Get the Most Out of Your PC - WesTec ServicesComputers are complex electrical devices that hate to get overheated. The most common cause of overheating in your PC is dust accumulation inside the case, resulting in a slow-running, stopping and starting, and even a failed processor. To avoid overheating, locate and use your PC on a desk or other hard surface, as blankets or pillows block the cooling vents on the underside of the case.

  Keep it secure

Passwords are important to keep malicious intrusion out of your wireless network, keep documents on your PC secure, and for use on internet sites where payments may be required. A strong password uses at least eight characters that combine upper and lower case letters, numerals, and punctuation marks. It is advised to avoid the use of personal information in your passwords and to not use the same password for every account you have.

  Keep it backed up

Due either to your hard drive wearing out or due to software corruption, you may need to replace your PC or hard drive in the future. To preserve personal or business-related data, is it important to keep a current backup of it on a separate device (with an external hard drive) or with a Cloud-based service. If you don’t have a lot of data, flash drives will work well. Backups can be configured to occur automatically.

Whether you need backup disaster or recovery services, a network installation, or IT consulting, the experts at WesTec have you and your PC covered. For reliable IT managed services, give us a call today.
Benefits of IT Consulting for Startup Businesses - WesTec Services

Benefits of IT Consulting for a Startup Business

A startup business looking to grow and establish its operations will find the value of an IT consultant life-changing. Here are a few benefits that startup businesses can expect when they hire an IT consulting company:

1. Adoption of IT Best Practices – Many business owners handle several tasks daily. Since startup businesses are still at their formative stage, all hands are typically on deck. Because of this, business owners won’t have the time to learn about the current IT best practices. Hiring an IT consulting company allows the best IT practices to be implemented while you focus on getting your business started.

Benefits of IT Consulting for Startup Businesses - WesTec Services2. Less Downtime New businesses need every minute of operational time to maximize productivity. Whenever there is an IT issue, that is potentially costing the business money. However, hiring an IT consulting company can help your business quickly identify and fix the issue. Additionally, consultants can provide and develop monitoring protocols to help prevent and reduce future incidences.

3. Security and Compliance Are you familiar with the data compliance laws in your industry? Do you know the security protocols you need when running your IT infrastructure?  If not, hiring an IT consulting company can help you find the answers you need. In addition, IT consultants can help you identify your security weak spots and help design technical protocols that help deter unwanted actors.

4. Seamless Transitions – When it’s time to covert to new technology tools or a new IT system, you may not be too sure how your business will adapt. IT consultants can provide a smoother transition when making the switch. This will help your business avoid potential disruptions in operations and allow you to focus on your business and less on its technology.

  If you’re seeking comprehensive, customized IT consulting services for your startup business, give the experts at WesTec a call today. Learn more about our IT consulting services.
The Importance of Computer Network Health Check Audits

The Importance of Computer Network Health Check Audits

The Importance of Computer Network Health Check AuditsWithin every industry, technology plays a significant role in some degree. However, when computer networks are performing poorly, it can halt productivity.

  Approximately 97 percent of technology problems that are experienced in a business setting can be easily and inexpensively fixed with regular and proactive maintenance.

  Regular computer network maintenance can address a specific bug or flaw, improve an application’s stability or fix a security vulnerability. In addition, spyware, failing hard drives, out-of-date security patches and system backups are typically proactively addressed.

  Here’s what consistent network health check audits can provide for a business of any size:
  • Avoid costly glitches
  • Avoid business downtime
  • Prevent irreplaceable data loss
  • Keep technology up-to-date
  • Maintain stable connectivity
  • Reduce the number of cyberattacks
  • Obtain a competitive edge
  • Remain safe from malware, and other threat
The Importance of Computer Network Health Check AuditsAt no cost or obligation, WesTec Services offers on-site network health check audits to ensure technology is properly maintained for maximum speed, security and performance.

After our thorough audits, our highly trained team will provide the business with a detailed report that will reveal vulnerable areas, as well as provide professional recommendations on how to resolve the issues.

To promote day-to-day business growth, call WesTec to receive a network health check audit today.

AI-powered advances in customer support

AI-powered advances in customer support

May 28th, 2018
AI-powered advances in customer support

High-quality products and services can make a business successful, but exceptional customer service is what makes customers come back. This is why companies constantly try to innovate their customer service strategy — and some do it by adding artificial intelligence (AI) into the mix.

How AI capabilities enhance customer service

AI has two capabilities that enhance customer service: machine learning and natural language processing.

Machine learning studies historical customer data in your systems and equips your customer service staff with all the information they need to address concerns much faster and provide personalized product suggestions, discounts, and offers. It’s the same mechanism that enables Facebook to suggest friends and brands to add or follow, and allows Amazon to personalize product recommendations.

On the other hand, AI’s natural language processing capabilities make it possible for businesses to deploy computerized customer service systems that don’t require human support staff. AI-enabled systems can ‘talk’ to customers via software similar to that of Apple’s Siri, Google’s Alexa, and Windows’ Cortana.

Automated, accurate, and agile responses

Although well-trained employees can multitask and solve customer problems, humans make mistakes. Automated systems like chatbots provide accurate and quick responses because they can be programmed to respond rapidly and accurately, handle large volumes of queries, and be available 24/7.

For example, a restaurant chain that often receives queries about a branch’s opening hours can use a chatbot to handle questions about store hours, reservations, and other simple concerns. A retail store chatbot can also make online ordering seamless by answering questions about product sizes and/or availability.

Overall, AI-enabled chatbots can reduce or eliminate pain points commonly encountered with human customer service representatives, such as long wait times, inefficient escalation of complex concerns, and negative human emotions from irate customers, all of which affect customer satisfaction levels.

Cost-efficient support

Businesses spend thousands of dollars to hire and train customer service representatives. But based on studies, the high attrition rates in the call center industry cost them a lot of money. Some companies even let operations staff handle customer support, which then affects productivity and reduces profitability.

AI-powered platforms reduce the time and money spent on customer service because you don’t need to hire more support staff in case of business expansion. Instead, you can reprogram customer service software so that queries about new products or new business locations can be easily addressed.

Many customers still prefer to have their problems solved by humans. And for banks, hotels, hospitals, and businesses where complicated concerns require human customer service agents, an AI-powered support system can facilitate seamless issue resolutions.

Fortunately, there are plenty of technology options to make customer service and other functions more efficient. Call us today for innovative business technology solutions.

Published with permission from TechAdvisory.org. Source.

Mission: WesTec will be a “turn-key” solution for all of its clients’ business connectivity needs. It will offer efficient and effective solutions, directly and with strategic partners, that create tangible value for its clients at every point of contact. Westec will serve all people and entities with a servant’s heart.

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