Guarantees

Guaranteed IT consulting in Houston

IT consulting in Houston, tech support and hardware or software purchases through WesTec includes a trusted guarantee.

Unlike other guarantees, the WesTec Guarantee is real and specific. It takes the worry out of your IT decisions – the technology risk becomes ours instead of yours.

Our guarantee is doubly important when you realize that no other IT support company offers a full 100% money back guarantee like this one.

The WesTec Zero Risk IT Support Guarantee

• Full credit for failing to reach agreed service levels
  If we fail to match the response times guaranteed to Fully Managed clients you won’t pay to have the problem fixed – that’s right, we’ll fix it at our cost and credit your monthly subscription for the amount of time that we spend fixing the problem. That way you won’t ever pay for IT support services that you don’t get.
• Fixed price guarantee
  We offer fixed price quotations on our projects. This means that projects are completed on budget, without any “surprise” or hidden fees. You know exactly where you stand and the project risk becomes ours, rather than yours.
• You will only need to pay once
  Have you ever paid an IT Support Company to install a computer or a network, then paid them for computer repair, and then paid them to repair it again? While our competitors’ profit two or even three times for projects that have gone wrong, we get it right first time. With WesTec, you’ll never pay for the one project two times, or even three times. If we have to return to repair the problem you don’t pay – we’ll fix it free or refund your money as long as you notify us with in five (5) days of the completion of the project or services.
• All hardware or software purchases are guaranteed
  If we specify, procure and install hardware or software for you, and it doesn’t do the job we said it would, or if it ever goes down as a result of our error, oversight or fault, we’ll fix it free of charge no matter what it takes. That includes parts, labor, and anything else necessary including the pizzas!

Still have questions?
Want to know more about how your business can benefit from IT consulting in Houston? Feel free to give us a call at (713) 682-4000 or send us a message.