WesTec’s Customer Guarantees & PromisesWith the growing number of IT consulting and support companies in the area, WesTec continues to provide honest guarantee policies to businesses while maintaining the satisfaction of customers and a professional image. Unlike other guarantees, WesTec offers an assured 100% money-back guarantee for tech support, hardware and software purchases, and consulting services to all clients.
The WesTec zero-risk IT support guarantee includes:
• A full credit back for failing to reach agreed service levels. If our professionals fail to match the response times guaranteed to fully-managed clients, no payment is required to have the issues fixed–we will repair it at our cost and credit the client’s monthly subscription for the amount of time spent. At WesTec, we strive to ensure our clients don’t pay for IT support services they did not receive.
• A fixed price guarantee. We offer fixed price quotes on our prices–all projects are completed on budget without hiding fees. Our skilled IT experts refuse to piggyback any project risk on the client–rather, we take full responsibility.
• A one-time payment required. Although it is our goal to get every project right the first time, things happen. If our team has to return to repair a problem, we’ll fix it for free or refund the client–as long as we are notified of the issues within five days of the completion of the project or service.
• A purchase guarantee. If we specify, procure and install hardware or software for a business, and it fails to run correctly, our team will repair it free of charge–including parts and labor.
At WesTec, we strive to not only solve any technology issues within businesses but prevent them from happening in the future. WesTec offers an ongoing turn-key solution for all business connectivity needs.
Stay proactive with your technology–call us today!
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