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Cyber Security for Startups

Are you interested in creating your own startup? Are you afraid of any cyber risks? Any business, especially startups, are at risk for cyber attacks. These attacks can be detrimental to a business or online presence. It is vital to know what these attackers are looking for and how to protect yourself. Here are some tips to secure you and your startup from cyber attacks:

Account Admin 

Depending on how big your startup is and how many accounts will be online, it is a good idea to have one admin account. This means the one admin account will have the authority to grant access to fellow accounts and ability to download data and software. This will cut back on online vulnerability as only one person will have access to important data. Along with an admin account, you can also unlock certain data and access to different accounts within the startup. For example, you can grant access to the financial department of bank account statements and billing information. Not only will this limit the risk of cyber threats, it will also cut back on time that the admin would have to grant access every time. 

Strong Passwords

Having strong passwords isn’t a surprise when it comes to cybersecurity. But, the top way hackers get into systems is going through weak passwords. In order to stop this, it is recommended that every password should have a capital letter, special characters and numbers. It is also important to never share passwords. 

Multi-Factor Authentication

No matter how strong passwords can be, hackers can still find a way in. Thankfully, more systems are requiring a multi-factor authentication process when logging into an account. This means that even if someone has your password, it can require a phone number or email to fully login. Most online softwares offer this level of security, you just have to authorize it. 

Knowing how to protect you and your startup from cyber attacks is crucial. With selecting admin accounts, strong passwords and multi-factor authentication process, hackers will have a harder time logging into your accounts.

 

Cyber threats can be irritating and hard to effectively prevent them. WesTec services can help you in any way. We offer skilled expertise in all technologies and are ready to help. Contact us for any further information on phishing and how to protect yourself. 

 

 

 

 

 

Contact Centers: Cloud-Based vs On-Premises

 

Technology is constantly evolving and with that comes the differences between contact centers. More specifically, the difference between cloud based and on-premises contact centers. Both have their pros and cons, but which one is best for your business? Here out the main differences between contact centers: 

 

Cloud Based

Cloud based contact centers are a way for businesses to be in direct contact with customers, anywhere and everywhere. With it being all linked to the cloud, all data and software can be accessed anywhere. This makes communication with clients more effective. More businesses are making the switch to cloud based technology. 

Pros 

The pros of cloud based contact centers include but not limited to:

  • Easier to Scale
  • Speed
  • Better Integration
  • Reliable 
  • Easy Access

On-Premises

More traditionally, on-premises contact centers use hardware-based settings. This means everything including data, software, and infrastructure stays onsite. Although it is more user friendly, this requires lots of maintenance that can become expensive fast. 

Pros 

Even though some might argue that on-site contact centers are outdated or old fashioned, they still have pros that not even cloud based technology can offer. Pros include: 

  • Maximum Control
  • Data is stored Securely 
  • Only Buy Equipment you Need
  • No Monthly Payments 

Differences  

Both options have their advantages, but which one is better for your business? Both cloud based and on-premises contact centers have the potential to grow your business. On-premises centers have the access to create wait music, transfers and call logging. Cloud based can do the same thing, but in a more advanced way such as live call monitoring and click to transfer. 

Setting up the equipment is another main difference between the two. On-premises locations require time to get licensing, wire the hardware and find supporting items to link the equipment to. Cloud based works directly from the data box or even app. 

 

When it comes to cost, on-premises has a one time cost of all equipment needed. This can be expensive, but it is only one payment. It is also important to know that this technology might need more maintenance and upgrades as you go. Cloud based is cheaper at the beginning, but you will need to enroll in a subscription plan. Depending on what company, you could be paying every time a call comes through the line. 



Not sure what technology is better for your business? Westec Services can help! Feel free to contact us for more information or questions you may have.

Virtual Collaboration: How to Improve Remote Work Processes

Due to the recent pandemic, more people are choosing to work remotely. In fact, studies have shown that by the year 2025 more businesses will go fully remote. Although this is good for some businesses, people are voicing their concerns about the decrease of productivity from working from home. Here are some tips to increase productivity by using virtual collaboration when working remotely: 

 

What is Virtual Collaboration?

Virtual collaboration is any effort to collaborate or communicate with others who are not physically present. This includes different applications, instant messaging software, and video calls or conferencing platforms. 

 

Collaboration Software

Collaboration software is one of the most effective tools you can use when working remotely. This allows you to work with one another on different projects in real time. This also helps connect the workplace and builds internal relationships. Popular softwares that help with collaboration are: 

  • Video Chat services such as Zoom or Skype 
  • Instant Messaging
  • Productivity Apps that track tasks or time 

When these softwares are used, workers will have more motivation and remain productive. 

 

Centralize Communication 

Communication is a big part of working remotely, but one issue many people have is finding information for their work or projects. One way to resolve this issue is to invest in a centralized information system that allows for workers to find all the information necessary for their work. Popular systems include Google Drive and RingCentral. This will keep all information secured and accessible for remote workers. 

 

Leadership 

It is no surprise that leaders of businesses or companies are always watched. Workers will usually follow the footsteps of their leaders in many situations, including working remotely. It is a good idea to have leaders also work remotely and do all of their tasks efficiently to motivate employees to do the same. It gives employees the opportunity to work alongside superiors and give them a sense of normalcy. This is also a good time to place employee incentives. By implementing this, employees will have the right motivation to complete their tasks. 

 



Have any questions about the right technology services for you or your business? WesTec services can help. Contact us with any questions you may have and follow us on Facebook, LinkedIn and Twitter

 

Upgrading your Telecom System: Making the Switch to Switchvox

As your business grows, your technology should be growing with it. Some technologies, including phone systems should be upgraded to ensure better service that you and your employees deserve. It is time to upgrade your telecom system into a newer, fast and more efficient system such as Switchvox. Here is why you should make the switch: 

Features

Old fashion telecom systems can be confusing, especially when it comes to all the features, or lack of. When businesses get more clients or traffic, they will need to make calls, take messages and transfer clients. Outdated telecom systems will not be able to perform properly. Switchvox systems on the other hand, make it easier for the user to complete all these tasks without being stressed about pre-existing features. 

 

Save Time and Money

Time is money, especially when dealing with equipment that is essential to your business. Old telecom systems take time to do simple tasks, thus decreasing the time and money you have to grow your business. Switchvox systems work at a fast pace and have a larger capacity to perform basic functions. Not only that but older systems could require recurring maintenance unlike newer systems like the Switchvox that grows as your business grows and allows for more flexibility. 

 

Professional Image

Success is what every business wants and in order to do that, they must act the part. When people look for a company to work for, ideally they want someone that is professional and can get a job done. What says professional about a slow, outdated telecom system? Having a Switchvox system improves communication with potential clients and gives them a sense of professionalism. 

 

Have any questions about the right technology services for you or your business? WesTec services can help. Contact us with any questions you may have and follow us on Facebook, LinkedIn and Twitter

 

Quantum Computing

 

Quantum mechanics are more powerful than ever. Different from the average computer, quantum computing offers an advanced level of algorithms and benefits that continue to develop and transform. Due to their advancements, they are continuing to grow in popularity and change the way we use technology.  

 

 

What is Quantum Computing?

Quantum computing can be described as a unique set of equations and algorithms that are based on quantum mechanics and physics. They have collective properties including interference, superposition and entanglement that perform tasks such as completing calculations. These unique systems are then introduced to computing making it possible to solve many problems and aid in traditional programming methods. 

 

How does it work?

To understand how quantum computing works, it is important to know the certain elements used including qubits. Qubits are the unit measurement for quantum computing. They have potential to do things differently and can hold lots of information. The quantum system has a house or a storage facility that keeps the qubits and keeps them at a temperature above absolute zero. This is to prevent interference that might happen with the signals. Some systems also use a vacuum chamber to stop internal vibrations.  In order to use them in this type of computing, the system must have a method for transferring signals. This is embedded in quantum systems. More common systems include lasers, microwaves and voltage. Then from the transfer stage, it gets sent to a classic computer that can then read and run the desired program. 

 

Benefits

There are multiple benefits when it comes to this specialized hardware. One being optimization. With the help of quantum computing, researchers can use a specific algorithm that cannot be used with average computers. Not only that but it can then create even more complex systems and equations that aid in online traffic within the system, deliveries and energy storage. Another benefit is searching online. With the help of this computing, it can sort through lots of data and present the desired results that classic commuters and algorithms can’t do. 

 

Have any questions about the right technology services for you or your business? WesTec services can help. Contact us with any questions you may have and follow us on Facebook, LinkedIn and Twitter

Phishing Scams During the Holiday Season

With holiday’s right around the corner, this makes for a scammer’s perfect opportunity to conduct phishing scams. Researchers have stated that this year, phishing scams are going to increase significantly. More phishing scams are done via mobile devices, making it easier than ever to have your information stolen. But how do we protect ourselves during this vulnerable time? 

 

Phishing Scams

Phishing scams are intensified during the holiday season due to the high traffic of online shoppers and the urge for people to look for deals. One popular way scammers do this is by sending emails or text messages about an offer that is too good to be passed up. For example, they list a popular technology device for cheap. Most people would just look at the price and proceed with the scam. Another scam is when they mimic bigger companies online to get credit card information or being able to log onto the device when a certain URL is clicked. These mainly happen through emails. They might send an email about a recent fake purchase to get you to click on the URL. These scams are going unnoticed and can do lots of harm. It is important to know how to prevent these scams and protect your information. 

 

Prevention 

It is inevitable that these scams will make their way to you. One way to identify a scam is to check the grammar of the message. Usually scams will be misspelled or the message came from a third party source. This is the easiest way to quickly identify the scam. 

 

Be cautious about providing personal information such as phone numbers or credit card numbers. Make sure before you provide information that it is a reliable and trustworthy source. 

 

If a phishing scam is sent to you, it is best to not respond. A response to these scams lets the scammer know you are a ‘real’ person and will likely be targeted again. If this does happen, there is an option to report the scam to the Spam Reporting Service. 

 

Holidays make for a great time to buy gifts for loved ones, but this also means it is more likely to come across a phishing scam. It is important to know how to identify the scam and how to prevent and protect yourself. 

 

Scams can be irritating and hard to effectively prevent them. WesTec services can help you in any way. We offer skilled expertise in all technologies and are ready to help. Contact us for any further information on phishing and how to protect yourself. 

Internet Security in Education: 3 Laws that Protect Students and Their Information

In the era of technology, some have concerns about their privacy. In schools, the top priority is to protect students and their information. With students constantly engaging in technology, whether it be submitting homework, emails with teachers, or saving documents, state and federal internet security laws protect all this information. 

 

 

FERPA: Family Educational Rights and Privacy Act 

FERPA: Family Educational Rights and Privacy Act is one of the most widely known federal laws regarding student privacy. It applies to every educational institution or those of a similar rank. This law protects the education records of all students and sets boundaries between what information students’ parents have access to when the student becomes 18 years of age. If educational records are needed by another school, parent, or in medical cases, there must be a written permission letter from the student or guardian to release that information. Details such as name, birthdate, phone number and school attendance is not under this law and does not require a written permission. 

 

COPPA: Children’s Online Privacy Protection Act

Different from FERPA, COPPA: Children’s Online Privacy Protection Act is specific to the online services used by children 13 years and younger. This act controls what personal information is collected from young children. Applications and websites all have to abide by this act and schools can intervene as parental consent if needed. 

 

CIPA: Children’s Internet Protection Act 

In addition to protecting the privacy of students, it prevents them from seeing unwanted information while on the internet. CIPA: Children’s Internet Protection Act uses a filtered web system that schools and libraries use. This system blocks and hides harmful information or acts such as chat rooms and cyberbullying. CIPA also sets a curriculum on how to protect minors on the internet. This curriculum is required to use this program. Schools and libraries must implement these guidelines addressing a new internet safety policy. 

 

These three acts and laws are a preventative measure from harmful internet activities and exploitation. With the main goal of protecting students’ privacy and engaging them in new internet safety protocols these acts are required by law. 

 

Technology can be confusing, and it’s important to know your rights! Have any further questions on internet privacy? Contact WesTec today! And don’t forget to follow us on Facebook, Twitter and LinkedIn

Cloud Hosting Models - WesTec

4 Cloud Hosting Models

In recent years, we have seen cloud computing become the industry standard for computing and storage resources. Cloud computing uses four different models, indicating how services are made available to users. Learn more about the 4 Cloud Hosting Models:  

 

Public CloudCloud Hosting Models - WesTec

Public clouds are available for anyone who would like to make use of the resource, from low security application development to file and email sharing. One example of this would be Google applications such as Gmail and Google Drive. These are available through the use of a public cloud, accessible by any user with an account at any time. 

 

Private Cloud

Just like it sounds, a private cloud is a private network typically used by a single organization for security. The cloud can be easily managed onsite or offsite by outside groups or third party organizations. While much more costly than its public counterpart, private clouds are the better option for organizations that require the extra security and privacy.  

 

Cloud Hosting Models - WesTecHybrid Cloud

In a hybrid cloud, organizations make use of a combination of private and public cloud infrastructure. The most common use is when an organization needs to quickly scale up their IT infrastructure to provide the necessary cloud capacity, like an online retainer during the busy holiday season.

 

Multi-Cloud

A Multi-cloud is any combination of public, private, and hybrid clouds. Within an organization, there might be multiple private clouds in addition to private clouds. These clouds can be interconnected or separate. The multi-cloud category is a catch-all for any mixture of clouds, therefore allowing for the most flexibility and customization.

 

Having cloud hosting trouble? We can help! WesTec Services is a trusted and experienced IT services provider located in the Houston area. Give us a call today or visit our website to see what WesTec can do for you. 

3 Small Business Tech Trends of 2021 - WesTec Services

3 Small Business Tech Trends of 2021

It’s hard to believe we are already halfway through 2021! It’s been a whirlwind year thus far, but we have seen many advancements in business technology. As remote work becomes the new normal, businesses everywhere have begun adopting new technology and software to make this transition easier. Here are a few small business tech trends that have proven to be revolutionary this year:

3 Small Business Tech Trends of 2021 - WesTec Services

AI-Operated CRMs

In 2021, small businesses everywhere are looking to streamline their work with CRM software. AI-operated CRMs (Customer Relationship Management) allow businesses to effectively identify, track, and target leads through automated campaigns. Businesses have found that CRMs are a more effective approach to their sales processes, as this software produces more personalized customer engagement.

 

Remote Onboarding

Since the pandemic, many industries are making the switch to remote work. As smooth and successful as this transition has been for some, remote work may become a more long-term option. Now, businesses are implementing remote onboarding software to simplify and expedite the hiring process. This new software is more convenient and cost-effective than traditional hiring processes.

3 Small Business Tech Trends of 2021 - WesTec Services

Centralized, Comprehensive HR Software

Remote work provides so much ease and convenience for employees and executives alike. However, with limited human-to-human contact, HR departments have had difficulty keeping up with the needs of their employees. With the introduction of centralized HR software, HR professionals can automate daily processes and store data. This software will also improve performance management and employee communication.

 

At WesTec Services, business technology is our specialty. From Managed Services and Network Installation to IT Consulting and more, we’re your one-stop shop. From computer hardware and software to telephone systems and integrated security, we’ll make it all work seamlessly together. 

Interested in learning more about the services we offer? Visit our website or contact WesTec Services today!

Want to stay up-to-date on emerging business technology trends? Visit our blog.

Don’t forget to follow us on Facebook, Twitter, and LinkedIn!

Reasons Businesses Need Mobile Technology-WesTec Services

Reasons Businesses Need Mobile Technology

Reasons Businesses Need Mobile Technology-WesTec ServicesThirty-seven percent of workers telecommute regularly while more than half of business emails are now opened via smartphone.

In today’s workforce, mobile usage, employee mobility and remote workers are common. Therefore, it is important that businesses adopt mobile technology to meet the teetering needs and demands of the market.

Accessibility – With the use of mobile technology within a business, the full power of a business phone system is readily available to the mobile user. Whether sitting in a physical office or working from a home office, the worker has the ability to be reached by a customer or coworker if needed.

Accountability – Although mobile technology has posed issues for businesses in the past, improvements have been made. By running a business phone application on the mobile device and enforcing a business usage protocol, call records become available to the business manager for accountability purposes.

Transitions – If a worker needs to leave the office at a certain time and is currently on a call with a customer, mobile technology allows a seamless transition. With mobile technology, a worker can press a button on the office phone to transfer the call to mobile without the customer even noticing.Reasons Businesses Need Mobile Technology-WesTec Services

Mobile technology has transformed the business world with its ability to interact seamlessly with customers and employees in a full-featured and professional manner.

WesTec Services offers all-in-one business communication systems that are aimed to maintain a proactive posture and market flexibility to take advantage of rapidly changing technology.

At WesTec, we deliver reliable mobile technology for businesses who strive to maintain high ethical standards and produce high-quality products while promoting a healthy work environment.

To learn more about our business phone systems that deliver advanced operating performance through seamless integration, contact us today.

Mission: WesTec will be a “turn-key” solution for all of its clients’ business connectivity needs. It will offer efficient and effective solutions, directly and with strategic partners, that create tangible value for its clients at every point of contact. Westec will serve all people and entities with a servant’s heart.

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