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WesTec’s Customer Guarantees & Promises

WesTec's Customer Guarantees- WesTec ServicesWith the growing number of IT consulting and support companies in the area, WesTec continues to provide honest guarantee policies to businesses while maintaining the satisfaction of customers and a professional image. Unlike other guarantees, WesTec offers an assured 100% money-back guarantee for tech support, hardware and software purchases, and consulting services to all clients.

The WesTec zero-risk IT support guarantee includes:

• A full credit back for failing to reach agreed service levels. If our professionals fail to match the response times guaranteed to fully-managed clients, no payment is required to have the issues fixed–we will repair it at our cost and credit the client’s monthly subscription for the amount of time spent. At WesTec, we strive to ensure our clients don’t pay for IT support services they did not receive.

• A fixed price guarantee. We offer fixed price quotes on our prices–all projects are completed on budget without hiding fees. Our skilled IT experts refuse to piggyback any project risk on the client–rather, we take full responsibility.WesTec's Customer Guarantees- WesTec Services

• A one-time payment required. Although it is our goal to get every project right the first time, things happen. If our team has to return to repair a problem, we’ll fix it for free or refund the client–as long as we are notified of the issues within five days of the completion of the project or service.

• A purchase guarantee. If we specify, procure and install hardware or software for a business, and it fails to run correctly, our team will repair it free of charge–including parts and labor.

At WesTec, we strive to not only solve any technology issues within businesses but prevent them from happening in the future. WesTec offers an ongoing turn-key solution for all business connectivity needs.

Stay proactive with your technology–call us today!
Why You Need A Backup System-WesTec Services

Why You Need a Backup System

Why You Need A Backup System-WesTec Services No matter the size of the business, regular backups performed on the necessary technology platforms are essential to securing a company’s network. In the case of a virus, system failure, humor error or natural disaster, the results could be irreversible.

Technology backups ultimately ensure the data needed to continue running business operations is secure and clean. Consider these additional motives to hire a professional IT support team for implementing a proper backup strategy:

Data loss can be costly. Because the modern business is supported greatly by technology and computer networks, the loss of network data can financially scar a business. Implementing an effective backup strategy can act as an insurance policy for a business.

Why You Need A Backup System-WesTec Services Failure to backup systems could compel business closure. Due to the potential irretrievability of imperative information, a business may be forced to cease services as a result of extreme decrease in revenue. Remaining proactive and consistently performing technology backups strongly increases the longevity a business.

Backups provide peace of mind. Performing regular backups allows a business to focus on deliverable business efforts instead of fretting over network security. Backups help rebuild a network regardless of a virus or a hack attack and eliminate frustration along the way.

Every business is susceptible to an IT disaster. However, integrating a cost-effective backup strategy into the daily operations of a business could manage and secure irreplaceable files. WesTec Services offers backup disaster and recovery services to small and medium-sized businesses. Not only can our trained IT experts cure technology issues but also take preventative measures to avoid future occurrences–including conducting thorough backups to all technology.

To eliminate the risk of losing important company information at any given time, call WesTec today to satisfy your business’ backup and recovery procedures.
Why You Need Worry-Free IT-WesTec Services

Why You Need a Worry-Free IT

Why You Need Worry-Free IT-WesTec Services Inevitably, technology is becoming more important to businesses of all shapes and sizes. Utilizing the right technology effectively can help a business become more profitable, versatile, and sustainable against its competitors. However, the rise of complex technology brings increased confusion and problems for many.

Here are some reasons to hire an IT professional to work alongside your business: Technology is everywhere. No matter the market or size of the business, technology is involved in some shape or form. Investing in an IT professional can help optimize existing technology within the company and ensure the systems that are used daily are always working when they’re needed.

Technology is always evolving. Because technology is always developing, it can be used to push a business to the next level. An IT expert can assist by implementing updates to existing programs or introduce a company to new programs that can simplify work duties.Why You Need Worry-Free IT-WesTec Services

Hiring a professional can save time and money. Whether some technology needs updating or needs to be fixed, outsourcing to an IT professional can help a company save time and money by trying to fix it themselves. Asking an IT expert to help is considered to be a cost-effective solution avoiding technology down-time.

IT professionals know what they’re doing. From computer hardware and software, telephone systems to security, IT professionals are skilled and trained to connect the technology needed for a business.

 When seeking a one-stop source for all of your business’ IT support and consulting needs, WesTec Services will act as your IT Support Department–providing you with full in-house service. At WesTec, our technicians are equipped with the adequate experience and training required to connect the dots with the technology needed to run your business efficiently and effectively. Call us today–the home of worry-free IT!

How to Use Technology to Improve Your Hiring New Employees.

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Success in building any business depends on many factors, but none are more important than finding and keeping the right employees. A workforce that fits culturally with the company; one that is dedicated to the company’s mission; and one that is willing to follow leadership through “thick and thin” to reach the company’s goals can literally foster the success of the business.

There are a number of technologies available today that can aid or assist the business in attracting, hiring and maintaining that needed superior workforce. You can start with the need to attract the right people to your business. Websites like Monster.com or Careerbuilder.com give even small companies the opportunity to market their job openings throughout the world. Another aspect of hiring is to share the company story with the potential labor pool of prospects. Here technologies such as social media, think Facebook.com, make it easy to reach a large audience at very little costs. Good prospective employees are drawn to companies that look like they are a good place to work. Your website is another bit of technology where you company story needs to be told and updated to make your business attractive to these same prospects.

When it comes to hiring technologies exist that can greatly improve your hiring process. You can find websites that offer advice on how to build a great hiring process. There are human resource companies, such as AlegreHr.com, that can offer guidance and advice at a fraction of the cost of many local sources. All types of pre-hire testing are available on the internet from personality profiles, such as those offered at Birkman.com, or job-related testing that can be found on industry organization’s websites. Skills test can also be administered and graded through a computer. Effective use of these and other technologies raise the odds that you will make the right hire.

Employee retention and motivation are the real end-game of the hiring process. A company that invests in and maintains a quality communication and operating system goes a long way toward motivating its workforce. If every employee has the tools they need to excel at his or her job, then with proper supervision, they should all feel motivated to do their best work. Of course, there are other factors in creating a work environment that motivates the worker, such as condition of the actual work place; but having communication and operating technology that works well can make up for other lapses in the overall work environment.

Everyday there are new technologies, both equipment and software, that come to market that can enhance the businesses’ opportunity to hire and maintain a top-notch workforce. Successful owners and managers stay abreast of these technologies. When the time is right, they make sure that the company adopts and puts these technologies to work. Business success is made up of many factors but none as important as a quality, motivated workforce.

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Westec can help you build or upgrade your businesses’ communication system. Call Ben (713) 682-4000 or email him at benschissler@wtsvc.net to get his input on how to build a better system for you and your business.

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For more helpful tips and other business-related topics, check out Rick’s website at www.1bestconsult.com

What’s Under the Hood of Your Business Technology?

Yes, your business has a hood just like your car or truck does. Therefore, from time to time you or your mechanic (technician) needs to check under the hood to make sure the engine that drives your technology is running smooth. Also, every 6 – 12 months you need to make sure your “engine” is up to the tasks at hand so that your technology keeps your business operating and competitive.

Your growth plans should be the real starting point of how you evaluate your business technology. If you plan to grow slowly and you are satisfied with your current competitive position, then you can typically let upgrades or replacements slide a bit. However, on the other hand, if you are seeking to grow and compete at a higher level, then your technology may need to be closer to the latest and greatest available. In today’s technology world, newer technology typically adds additional features and capabilities that allow your business to operate more efficiently. This efficiency can drive revenue up and expenses down which puts your business in a more competitive and profitable position.

First, I encourage you to take stock or an inventory of all the technology you use in your business. Unless you are still depending on a rotary phone or a mechanical cash register then technology should be helping you run a better business. Start with your point of sale, if you have one, and then move to what I call your administrative computer or network. Verify that the equipment and software you are using are sufficient and up to date to keep these systems running at the speed you need. You may need to upgrade or replace some or all the equipment and/or software depending on your growth plans.

Secondly, look at all the other technologies that are a part of your business process. This could include credit card processing; use of I-pads; digital cameras for security as well as consumer sales; and controlling shipping costs. Each one of these areas are subject to new technologies that can make their use if more cost effective. Also consider completely new technologies or uses for technologies, such as using the I-pad to improve your customers in-store experience.

In previous blogs (see http://www.westecservices.net/blog/ ) I have talked about using your IT service company as a resource for not only keeping your technology working but to consult with you on updating or replacing it. Granted, many IT services companies only offer break-fix repair services. However, others who use business models such as Managed Services are in business to help their clients not only fix their technology but to manage it as well. These companies can often assist their client’s in selecting the right hardware and software that integrates best with their businesses’.

The main reason that IT service firms that offer the Managed Service model do this is that communication systems today are driven by digital or internet services. Your phone system can be a VoIP system, which uses the internet for service. This reduces cost by eliminating the need for dedicated phone service. It also allows your IT service company to expand their offering to include coverage for your phone system. Communication systems more and more pass through the computer server in some form or fashion. This means that your IT service technician, if properly trained, transition from maintaining your desk top or server to taking care of your phone system as well as a number of other communication devices.

If you would like more information on how a Managed Service provider can help you find, select, install and maintain the communication technology that is right for your business then contact WesTec Services.

[logo width=”150″] can help you build or upgrade your businesses’ communication system. Call Ben (713) 682-4000 or email him at benschissler@wtsvc.net to get his input on how to build a better system for you and your business.

[img src=”/wp-content/uploads/sites/623/2018/02/1-Best-Consult-Logo-Option-2-11292017-smaller.jpg” width=”150″]
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For more help tricks and other business related topics, check out Rick’s website at www.1bestconsult.com

Communications – A Key to Your Business Success

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You, as a business owner, and your company’s ability to communicate will probably have more to do with your success (or failure) in business than any other single factor. For that reason and no other, I encourage you to turn your communication system into a strength of your business.

Verbal communication is where it all starts and many times it is the weakest part of a company’s communication system. I read a good article the other day posted on LinkedIn entitled, “You will NEVER fully appreciate YOUR EMPLOYEES until you take their perspective”, by Oleg Vishnepolsky. It addressed one of the many issues we face when communicating with employees. In this case a lack of perspective by the employer created confusion and stalled performance. Effective communication with your employees is only the one step toward supporting a successful communication system.

The first step in building a stronger company communication system is to develop and implement the system itself. If you are currently in business then this requires a re-examination of your current system. I would encourage you to sketch out your current system on paper. You need to be sure to “touch all the bases” when evaluating and building your system. Some of us can do this in their head, but for most of us putting our thoughts down on paper will better serve our purposes.

You should start the process by taking inventory of your current situation. First, who, when, where and how do you communicate with customers, employees, and vendors? What tools, such as conventional phones, cell phones, smart phones, etc. do you use? Make a list and draw that sketch or diagram so everything is right in front of you.

Once you have a list of your tools and a diagram of how these tools are used and how they connect, then you can evaluate how effective your current system is. This evaluation would necessarily require feedback from those who are currently using your system including employees, customer, and vendors. In your evaluation, be sure to look for potential or current bottlenecks. An example would be why do you get so many customer calls checking on orders? There should be a tool and/or a process that can keep customers in the loop on their order status. This would reduce the number of calls as well as show the customer that you really care about their business.

At this point, you are ready to finalize the evaluation of your communication system and implement upgrades or new systems. The chances are if you have not upgraded your system within the last 6 – 12 months you will have the opportunity to upgrade one or more pieces or perhaps the entire system.

There are 3 primary considerations that you need to take into account when you decide to move forward with a partial or full upgrade. First, is your budget and do you have enough cash or access to financing to purchase and implement the needed tools. Prior to moving forward, I encourage you to review your diagram, tools and processes one more time to verify that everything will work together and in fact you can quantify the improvement. This will allow you to perform an internal return on investment (ROI) to make sure your rate of return justifies and supports your decision.

A second issue is the all-important training component. You need to make sure that whatever tools you purchase come with some type of employee training. As an alternative, you can take on the training issue yourself. The key factor here is just don’t short change yourself or your employees on this step. Too many times I have witnessed a great system simply fail due to operator error that is a result of too little or bad training.

A third and final consideration is the possibility that you need to engage a third party or consultant to guide you in putting the entire system or part of the system together. Most of us are well-versed and trained on how to properly run our business, but we have little or no ability to analyze communication technology. Don’t be afraid to spend the money to find and hire the right person or firm to help you successfully upgrade your business communication systems. The project itself is just too important to fail for the lack of competent advice and direction.

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can help you build or upgrade your businesses’ communication system. Call Ben (713) 682-4000 or email him at benschissler@wtsvc.net to get his input on how to build a better system for you and your business.

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www.1bestconsult.com

For more help tricks and other business related topics, check out Rick’s website at www.1bestconsult.com

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Social Media: Getting Started

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Lead generation today is more about being found than hunting. Online, this means appearing in the results when people use search engines to find answers and products. SEO (search engine optimization) is one of the most important elements of lead generation What this means is creating a system of places where people – and search engines – can find your brand.

Employ Best Practices

So how do you start reaching out and engaging? The following are my recommendations for three of the most popular social networking sites. Facebook is interesting because it has so many users and has built some very nice engagement tools.

Build a Fan Page: Any business on Facebook can create a fan page for the business and start optimizing additional content there. Add applications, newsletter sign-up pages and events, and promote them to your “friends” on Facebook. When someone becomes a fan of your page, your updates on the page show up on his or her wall, providing additional exposure.

Take Advantage of the Apps: Promote events, upload or record video, hold contests and polls. All this extra engagement is so easy to do using pre-built tools. In addition, do not forget to integrate your Facebook activity back to your website and blog using a Facebook Fan Box.

Use Facebook Ads for Awareness: You can target ads to Facebook members on all kinds of criteria and run low-cost ad campaigns. Generate awareness of your content, and you will get the chance to earn the trust it takes to actually sell something to someone.

LinkedIn has a reputation as a solid place to network, find prospects and even be hired.

Take Advantage of Your Profile: This is a great brand asset; do not waste it. Make your profile informative, and make sure to add a photo, create a branded URL, link to your blog, products, workshops, etc.

Give First: One of the top features on LinkedIn is something called Recommendations. You should acquire some recommendations, and I find the best way to get them is to give them. Choose people in your network whom you have worked with and write an honest statement of recommendation.

Demonstrate Your Expertise: An often-overlooked feature, in my opinion, is the Question and Answer function. By answering questions thoughtfully, you can demonstrate expertise while potentially engaging contacts that are drawn to your knowledge.

Twitter is probably the hottest and least-understood social networking tool, but with a few consistent practices, you can derive plenty of value from Twitter. Tweet Great Content: Find inspiration by following people who always tweet interesting stuff, subscribe to blogs that feature great links and reviews, scan weekly and daily email news digests, cruise over to the del.icio.us popular page and read print publications of interest. All these sources (most of which can be scanned in a 15-minute sitting once you have them set up) are rich with content that your followers will want to read.

Get Familiar with Twitter Search: For many power users, search is the most important feature of Twitter. You can use the Twitter advanced search tool to create elaborate searches that filter out only the tweets that address your specific industry in your specific geography. I would also include the use of the #hashtag as a search tool. Get in the habit of using it to promote your events and promotions.

Remind People You’re on Twitter: Use tools like the Tweetmeme plugin to make your content easy to tweet. Add your “follow me on Twitter” button to Web pages, email newsletters and email signature. Add your @name to your business cards, stationery and invoices.

Improve your online image in 4 steps

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Reputation and image management has come a long way from being the vapid process it was decades ago. It is now vital to those wishing to find wealth, trustworthiness and entrepreneurial longevity, and nowhere is this more important than on the Internet. With that in mind, here are a few tips to help you establish your brand on the web.

Own the first page of search results

In his new book on online reputation management, Tyler Collins, a digital marketing expert for Fortune 500 companies mentions the importance of a company’s search results that appear after pressing enter. These results make up the majority of a business or personal reputation online. For optimal results, it is advised that you occupy the first 10 spots (the entire first page of the search results), and within this number, there should also be a variety of related content such as positive reviews, media coverage as well as customer testimonials that contribute to the establishment of trust and credibility.

Paint the picture before the exhibition

Especially for entrepreneurs embarking on a new company, it is best to work on their online reputation before launching. This includes creating a brand, company name and message, all of which should help your business land the top 10 search results online. You should invest some time in thoroughly researching potential brand names to ensure your tentative company name has no negative associations.

Don’t forget the execs

Equally important to online brand management is the implementation of reputation management policies for key executives. While researching a company, potential customers don’t only take statistics and reviews into consideration but also the people that are involved with and leading the organization. This is why it’s absolutely essential that your key executives have a clean online reputation.

To achieve this, the company can create a dedicated bio for each executive that helps increase the search ranks of that particular executive’s name. The next step is to get (positive) media coverage whenever possible. Everything from blog posts to press releases and quotes in an online news story will help forge a strong and credible image for the individual, and in extension, for the company.

Ask for help when required

When times get tough, seek the expertise of specialists that help maintain and improve online images for a living. It is almost impossible to change a customer’s first impression of executives and the company, so investing in expert advice can turn out to be the most important step in creating and maintaining your virtual image.

We hope you find these four online reputation tips helpful. If you need more help creating a credible online image or are looking to utilize technology to establish a stronger online image, give us a call. Expert advice awaits.

Published with permission from TechAdvisory.org. Source.

Business intelligence is about to get easier

For some owners, business intelligence is the bane of their business. Staring at complex charts and graphs and trying to make sense out of them can be a major headache. But what if there was a way to simplify your data even more? Believe it or not, it is a possibility. And here’s how one product is trying to do just that, in order to simplify business intelligence for today’s business owner.

Earlier this week, the Chicago-based company, Narrative Science, integrated with the business intelligence and visualization software company, Qlik. The fruit of this integration is a new way of looking at your data beyond your standard charts and graphs. Yes, charts and graphs are still used, but now there is a new element that comes into play: story. Qlik now enables businesses to take the data on their charts and graphs and automatically turn it into a narrative that will explain the most important and relevant points of their data. These stories are presented in easily understood, natural language and can be personalized to the audience who is reading them. For example, if you want to change the format, language style or detail of the story, you can easily adjust these.

How storytelling can help with business intelligence

While charts and graphs are easy to read for people who are regularly looking at them, there can be a learning curve for those who are new to the specific set of data they’re analyzing. And when you are presenting a series of charts and graphs to a group of colleagues, it may be difficult for you to convey the data in an easily understandable way. This is why storytelling can be a vital tool with your business intelligence efforts.

Everyone can relate to a story. In fact people have been doing so since the stone age as evident by the carvings on cave walls depicting different tales. Today, all it takes is a simple click of your remote to see hundreds of different stories appear on your TV. Storytelling makes it easy to digest information for anyone. This is why both morals and ethics are often illustrated in parables or stories to convey their message. These stories that many of us heard from childhood, like the story of King Solomon who suggested cutting a living child in two to settle an argument or of King Midas and the golden touch, remain in the minds of many of us for a lifetime.

Stories stick in our brains. And they can make it easy to understand complex information, which can be especially helpful when it comes to data. This is why Qlik’s new data to story function sounds so exciting. It aims to make it easier to present data in a more user friendly way. This will hopefully save time and headaches for people trying to understand complex data. Of course, since it is so new, only time will tell what kind of impact it will have and whether or not it will live up to expectation.

Want more of the latest business intelligence news? Need help making sense out of your data, or looking for other ways new technology can help? Get in touch with our IT experts today

Published with permission from TechAdvisory.org. Source.

Happy New Year – It’s Time To Disaster-Proof Your Business

When and if disaster strikes, is your business going to continue to operate and cater to customers despite a possible long-term hardware failure or a network disruption? If you answer no or are not even sure what to do, you are part of a majority of business owners who have not considered disaster preparedness and the crucial role it plays in business survival. This post helps small or mid-sized businesses (SMBs) gain some understanding about Disaster Recovery (DR) and how important DR planning is today to protect against unexpected and costly downtime.

As we all know, unpredictability is a fact of life. The aftermath of Tropical Storm Bill in Texas and recent floods in South Carolina are a grim and unfortunate lesson for many overconfident business owners who think their companies are spared from the likelihood of cataclysmic weather, technological malfunctions, or human actions. A 2014 survey by the IT Disaster Recovery Preparedness (DRP) Council reveals just how many companies worldwide are at risk: 73 percent of SMBs are failing in terms of disaster readiness. What does this mean? It means that 3 out of 4 companies aren’t prepared to handle emergencies and save their businesses from a worse-case scenario.

If it’s not clear and compelling enough for a business owner like yourself to consider putting a well-conceived Disaster Recovery (DR) plan into place, perhaps it’s time to give it some thought. Doing so can save you years of business loss. Here is some useful information about what DR is all about and how it can ensure your business’s survival in the wake of unforeseen circumstances.

What is Disaster Recovery (DR)?

Disaster recovery is a plan for restoring and accessing your data in the event of a disaster that destroys part or all of a business’s resources. It is a key component involving many aspects of business operations that requires this information to function. The job of a DR plan is to ensure that whatever happens, your vital data can be recovered and mission-critical applications will be brought back online in the shortest possible time.

What kind of disasters are likely to happen?

Business disasters can either be natural, technological, or man-made. Natural types of disasters include floods, earthquakes, tornadoes, hurricanes, landslides, tsunamis, and even a pest infestation. On the other hand, technological and man-made disasters involve hazardous material spills, infrastructural or power failure, nuclear power plant meltdown or blast, chemical threat and biological weapons, cyber attacks, explosions, or acts of terrorism and civil unrest.

Why does your business need DR?

Regardless of industry or size, when an unforeseen event takes place and causes day-to-day operations to come to a halt, a company will need to recover as quickly as possible to ensure you will continue providing services to clients and customers. Downtime is one of the biggest IT expenses that any business can face. Based on 2015 disaster recovery statistics, downtime that lasts for one hour can cost small companies as much as $8,000, mid-size organizations $74,000, and $700,000 for large enterprises.

For SMBs particularly, any extended loss of productivity can lead to reduced cash flow through late invoicing, lost orders, increased labor costs as staff work extra hours to recover from the downtime, missed delivery dates, and so on. If major business disruptions are not anticipated and addressed today, it’s very possible that these negative consequences resulting from an unexpected disaster can have long-term implications that affect a company for years. By having a Disaster Recovery plan in place, a company can save itself from multiple risks including out of budget expenses, reputation loss, data loss, and the negative impact on clients and customers.

How do I create a DR strategy for my business?

Creating, implementing and maintaining a total business recovery plan is time-consuming but extremely important to ensure your business’s survival. Many organizations don’t have the time or resources to dedicate to this process. If you would like to protect your company from unexpected disasters but need further guidance and information on how to get started, give us a call and our experts will be happy to discuss Disaster Recovery options and solutions with you.

Mission: WesTec will be a “turn-key” solution for all of its clients’ business connectivity needs. It will offer efficient and effective solutions, directly and with strategic partners, that create tangible value for its clients at every point of contact. Westec will serve all people and entities with a servant’s heart.

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