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Last-Minute Spring Cleaning: Maintaining Your Business Technology - Westec Services

Last-Minute Spring Cleaning: Maintaining Your Business Technology

Summer is right around the corner. If you haven’t tackled Spring cleaning yet, now is your opportunity! Here are a few ways to clean up your system and improve its overall performance with regular maintenance:

 

Business Technology MaintenanceDust with compressed air and wipe down the monitor

Starting with the outside of your system, dust the keyboard and mouse with a can of compressed air. Compressed air is strong and will clean out any built up dust particles and other grime. You may also consider wiping down your keyboard and mouse with an antibacterial solution, to rid the surfaces of germs and bacteria. Avoid spraying the keyboard and mouse directly — instead, lightly spritz a rag and wipe. Wipe down your monitor with a microfiber cloth to remove fingerprints and anything else that may be crusted to the monitor. 

 

Clean hardware system

Once you have dusted the outside of your system, you should focus on cleaning your hardware. Before you begin, close any active programs/files, shut your computer down, and unplug the computer from the wall. Unscrew the hardware casing and use compressed air to dust all the nooks and crannies of your system. Compressed air is safe to use on hardware and should not cause any damage.

 

Turn your computer off or restart regularly 

Simply putting your computer to sleep while it is not in use will cause your system minimal damage. However, you should make a habit of restarting or shutting your system down every now and then — especially if you use an older system. Rebooting your computer will prevent overheating and will allow your system to refresh its settings and resources. Allowing your computer to reboot and refresh will improve its overall performance.

 

Business Technology MaintenanceClear up drive space

One thing that will slow your computer’s performance is a full drive. Improve your computer’s performance by clearing up drive space regularly — there’s no reason to hold on to files and downloads you no longer need! Delete any unnecessary files and consider moving files you wish to keep to an external harddrive.

 

Remove malware and viruses  

Malware can affect operability and cause data loss or theft. There are a number of ways your system can be infected by malware and other viruses. Therefore, it is important that you use antivirus software to protect your computer and remove any potential threats. This software will run diagnostics, identify viruses, and resolve these.

 

Install updates

It is important that you install program updates regularly, as to ensure all programs are running efficiently. Failing to install new updates can affect the speed and performance of your programs. Most programs have regular updates that will address security holes and minimize unnecessary features.

 

 

At WesTec Services, we believe regular maintenance is crucial for maintaining the health of your system. With regular maintenance, you can prevent the worst from happening — and prevention is key! 

Most IT consultants simply put band-aid fixes on computer network problems and react to problems instead of looking for ways to prevent them from happening in the first place. As with most things in life, prevention really is better than cure — and it’s no surprise to find that prevention is the secret of good IT support too. Interested in learning more about our IT services? Contact us today!

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Quick Fixes to Common Tech Issues - WesTec Services

Quick Fixes to Common Tech Issues

If you work on a computer all day long, you’re likely to encounter tech issues. At WesTec, we believe knowledge is power. Therefore, we have compiled a list of a few quick fixes to common tech issues:

 

Unresponsive applications

For a number of reasons, you may receive a dialogue box stating that the application you are trying to use is unresponsive. This issue will prevent you from using the application and will likely slow the performance of your system. Fortunately, there’s no need to call IT support, as this issue has an easy fix!

On PC, press Ctrl + Alt + Delete in order to access your Task Manager. From this dialogue box, you can end specific tasks. Your Task Manager will indicate which applications are unresponsive, and you can hit “End Task” to close the application.

On Mac, you can achieve the same result by pressing Command + Option + Esc. You will receive a pop-up displaying active applications. Select the unresponsive application and click “Force Quit.”

 

Slow or poor internet connection

There’s nothing more disruptive than a slow or poor internet connection. When you encounter this issue, minimize downtime with this quick fix.

Your wireless internet connection is supported by a router. Restart your router by unplugging its power source for 30 – 60 seconds. Then, plug the router back in. You will notice it may take a few minutes before you have a stable internet connection. If this does not work, try restarting your computer and checking your connection again.

You may also consider clearing your browsing history and cache. A collection of cookies and cache could be slowing specific sites. Every internet browser is different, but you can easily clear your cache in your general settings.

 

Slow computer performance  

Is your system underperforming? There could be several reasons for this! Before calling IT, there are a few things you can try in order to improve the speed of your computer.

If you have too many windows or programs open and running at once, this could be affecting your computer’s performance. Close any windows or programs you are not using. If your computer is full of downloads, try deleting any files you no longer need and empty your trash bin. This will likely improve your computer’s performance, but it also wouldn’t hurt to restart your computer.

If this issue persists, we recommend calling IT, as you may have a virus that is affecting your system.

 

 

Struggling to troubleshoot your tech issues? Minimize the downtime spent searching for solutions and outsource IT support with WesTec Services! Interested in learning more? Contact us today!

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Mobile Security Threats

Most technology users are aware of the need to protect their devices but fail to understand that the mobile device can be a much bigger, and different, risk than a work desktop computer. Learn more about mobile security threats and how you can avoid them:

 

Is mobile security important?

While many people choose easy passwords or fail to password-protect their phone at all, mobile devices are a host to some of our most personal and sensitive data. Most users keep passwords, credit cards, and personal information all in their phones, a gold mine of information for any cyber-criminal. Protecting your cell phone is more important now than ever due to the increase of valuable data we store on it as well as the increase in mobile security breaches and cyber-criminals. 

Mobile Security Threats - WesTec

Mobile Security Breaches 

Mobile security breaches are completely different from desktops. On mobile phones, there is not much need to log on, especially if the user does not have a password. Furthermore, most times apps are constantly running in the background and do not require passwords to access all of your different accounts. 

Secondly, most mobile users are less likely to check the validity of a link before it is clicked on. The small phone screen makes it difficult to see an entire link and pages often show up differently or incorrectly on mobile. This makes it much easier for fake links and phishing schemes to attack your phone and threaten your security. 

 

How to Protect Your Information

A key part of avoiding mobile security threats is understanding what apps are tracking your information and which information they are using. Many apps use information such as pictures, contacts, and internet data to make decisions about what to show you. It is important that users understand how their information is being used. 

Mobile Security Threats - WesTec

Another security recommendation is to avoid malicious apps. There are third-party app stores available on the internet with many different offerings but it is recommended that you only buy from official app stores like Apple or Google Play. These app stores are much more closely monitored and therefore safer than apps downloaded from deep in the Web. 

 

If possible, avoid using public wifi networks. Using unsecured public WiFi can give people the opportunity to intercept your information and easily gain access to it. If you must use public WiFi, download a VPN. A VPN, or virtual private network, creates a private network from the public internet, allowing you to establish an encrypted and secure connection while accessing the public internet. 

 

Mobile security threats are very real and can very dangerous to the privacy of your personal information. Choose a business technology provider that you can trust. WesTec offers many different services, from IT consulting to smartphone support. For more information, visit our website or contact us today.

 

 



Westec- Tips for Safe Computing

Helpful Tips for Safe Computing

As our society leans more on technology, the opportunities for threats to interfere continue to increase. Safe computing requires more user awareness than ever before as well as maintenance of passwords and data security.

Here are a few tips on how you can keep your information safe online:

 

Secure your passwords. 

Password hacking is the easiest way for anyone to access your information and cause damage. Switch up your password on each website you use, store them in a safe place, and be sure to change them frequently for the most security. Include both uppercase and lowercase, symbols, and numbers for the most difficult-to-guess passwords.

 

Automatically download important updates.

Updates such as MacOS are critical to the integrity of your computer and should therefore be completed as soon as they become available. Adjust your updates in settings to download automatically.

 

Never access sensitive websites on public WiFi.

Westec - Safe Computing

Your data could be easily copied or stolen on a sensitive network. In addition, do not access or share sensitive data on unreliable networks. 

 

Be aware of phishing attempts. 

Never open an email from someone you do not know. If there is a link or document attached in the email, absolutely do not open it. Hackers often use this to automatically download malware onto your computer when opened and to access your information or ruin it altogether.

 

Back up your important information onto an external drive. 

Whether it be a full backup hard drive or a flash drive, secure sensitive data onto a protected drive in case of emergency and for extra protection. 


Don’t let yourself become the next hacked credit card or identity theft. Practice safe computing and protect your valuable information with the security it deserves. WesTec Services is a trusted and experienced IT services provider located in the Houston area. Allow us to keep your data safe by giving us a call today or visiting our website.

What Are Deepfakes? - WesTec Services

What Are Deepfakes?

With the advancement of technology over time, new types of cybersecurity threats emerge for consumers and businesses to worry about. Lately, deepfake cybersecurity breaches have become more common. According to Tech Beacon, deepfakes are defined as “synthetic media in which a person in a video or audio is replaced with someone else’s likeness or voice.” This type of threat can ruin businesses quickly due to how convincing the synthetic media are.

The Dangers

Due to the advancement of artificial intelligence (AI) and machine learning, cyberhackers and criminals can create false audio and images pretending to be you or another coworker. Hackers are so precise, they can perform flawless impersonations. The frustrating part of the process is that if you don’t know this is a false video call or audio, hackers can easily obtain the information they need. Once financial details or unreleased company information falls into the wrong hands, it can be disastrous. 

Experts found that deepfake hacking methods have increased by 84% between December 2018 and October 2019. Research estimates $250 million in losses, as a result of deepfake hacking for the 2020 fiscal year.

 

Why It’s Popular Among Hackers

Businesses still struggle with high-level email phishing scams, making deepfakes harder to prevent. Due to the lack of knowledge surrounding this threat, deepfakes are becoming a new favorite method for cybercriminals who have the time and patience to implement this method. Deepfake hackers attack businesses in these ways:

  • Impersonating clients or suppliers asking for payments
  • Pretending to be supervisors and business owners, asking for fund transfers or sensitive information
  • Using fake blackmail audio and videos for extortion
  • Presenting fake pictures, videos, and audio files on social media to create slander campaigns

 

The Solution

The first step in preventing deepfake attacks is to be aware it is a method of cybersecurity destruction. Once you are informed, the next question is how you can protect your business. There are a few available solutions, like Deeptrace or Cogito. These software programs can be expensive for small- and medium-sized businesses. For those on a limited budget, here are some things to consider executing immediately:

  • Educate staff members about deepfakes, reporting odd situations before proceeding with any actions asked
  • Add two-step verification to your system for emails, phone calls, and video sessions, ensuring none provided over these communication methods are used over existing ones
  • Strengthen security measures for cybersecurity, adding systems if you currently have none or looking into upgrades for your current system
  • Add additional steps for fund transfer verification — this helps ensure the transfer is supposed to occur and can save your business thousands of dollars, if not.

Taking action now is the best thing you can do for your business. Employees and business owners should also periodically check in on the issue to see if better methods of protection are discovered. 

 

As new threats arise, you must be proactive! At WesTec Services, our IT professionals want to help you safeguard your business and its assets. If you’re unsure how to get started, contact us today.

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What is Cloud Jacking? - WesTec Services

What is Cloud Jacking?

With the rise of COVID-19, cloud-based remote work has become increasingly popular and necessary. With new and emerging cloud-based technology comes new cybersecurity threats, like “cloud jacking.” 

What is Cloud Jacking? - WesTec Services

What is cloud jacking?

Cloud jacking occurs when a hacker steals the information of a cloud account holder and gains access to the server. Hackers often use this act as a means to conduct criminal activities, such as identity theft.

Because businesses often store confidential, sensitive information on cloud servers, they are major targets for cloud jacking. When it relates to sensitive information, these kinds of security breaches can be devastating for a business’ clients, partners, and reputation. Cloud jacking is not simply a one-time offense, as it creates a web of victims.  

What is Cloud Jacking? - WesTec Services

How do I protect myself against cloud jacking?

There are several things you can do to protect your business, clients, and partners from falling victim:

  • Require strict, multi-factor user authentication
  • Limit internal access to your cloud server
  • Perform background checks before granting anyone access to your cloud server
  • Backup all data stored on the server, in the event that there is data loss
  • Use encryption to secure all data before storing on your server
  • Require all users to create strong, secure passwords
    • Here are the properties of a strong password:
      • The longer, the better
      • A combination of lowercase and uppercase letters
      • Numbers and symbols
      • Avoid words or terms that could be easily linked to your identity

 

The professionals at WesTec Services want to help you protect your network and business. We provide vital business technology and consulting services that can be tailored to your needs and budget. Interested in learning more? Contact us today!

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Top 3 Cybersecurity Threats Businesses Have Faced in 2020 - WesTec Services

Top 3 Cybersecurity Threats Businesses Have Faced in 2020

As we make new advancements in internet technology, hackers are getting smarter! Therefore, it is crucial that you stay informed on emerging cybersecurity threats. WesTec Services has compiled a list of cybersecurity threats to be aware of:

 

Cloud Jacking

As remote work has become more popular and necessary as a result of COVID-19,  cloud jacking has become more prevalent. Cloud jacking occurs when a hacker gains access to your cloud server. Often, hackers will hijack cloud accounts to steal identities and conduct unauthorized or illegal activities. Cloud jacking should not be taken lightly, especially if you store sensitive, confidential information on your cloud server.

 

Endpoints 

In the past, centralized security measures were enough to protect a network from security breaches. However, the introduction of mobile phones and laptops posed new security threats — and brought awareness to security vulnerabilities (or “endpoints”). Using encryption, endpoint security seals any vulnerabilities in a network’s connection. This additional layer of security protects against threats if an infected device connects to the network. However, with the rise of remote work, we are seeing an increase in endpoint interception, as many are using mobile devices and laptops on networks that are not secure.  

 

Phishing

Phishing is still alive and well in 2020! Hackers are now targeting small businesses with spam emails. These emails will appear to be from companies that sell a product or service that may be of interest to small businesses — and of course, upon the user clicking a link or downloading a file, their computer has been infected. Furthermore, some emails will provide a link that prompts the user to enter their log-in credentials for a familiar website, while even displaying a reCaptcha security pop-up to appear more credible and secure.

 

It is important to use the internet with care. Cybersecurity threats can cause a variety of issues for your business, ranging from system failure to productivity loss. At WesTec Services, we believe there is power in educating yourself. As a business owner, you should familiarize yourself with potential threats and educate your employees on internet safety. Have questions about cybersecurity? Contact us today!

What is HTTPS?

What Is HTTPS? - WesTec ServicesYou have likely seen the acronym “HTTP” while navigating the internet. HTTP (Hypertext Transfer Protocol) appears at the beginning of a web address and supports data transfer between the web browser and website.  You may have also seen the acronym “HTTPS” and wondered, “What’s the difference?” Hypertext Transfer Protocol Secure (HTTPS) derives from HTTP and is an encrypted security certificate that protects sensitive information in data transfer. HTTP refers to a standard, unencrypted server, while HTTPS indicates a server is secure. HTTPS is a necessary extension if your website requires log-in credentials or the entry of private information. Without HTTPS, hackers can easily extract sensitive information.  As the need for internet security increases, web browsers like Google and Yahoo! take HTTPS quite seriously. If you do not have this security certificate, your website will be flagged “not secure” – and who wants to enter their credit card information on a website that isn’t secure? Don’t fall victim to a security breach. Educate yourself on how HTTPS works and why it’s important:  

How It Works

HTTPS simply takes HTTP and adds a layer of SSL protection. SSL (Secure Sockets Layer) is a connection that encrypts and decrypts a user’s requests and responses. SSL ensures that communication occurring between the user and the website server cannot be read or extracted by hackers.  

What Is HTTPS? - WesTec ServicesWhy It’s Important

Since its inception, the internet has changed life as we know it. With the introduction of e-commerce, we no longer have to leave our houses to shop for the items we need – we simply fill up our “cart”, enter our credit card information, and wait 5-7 business days for our items to arrive. We no longer have to mail a check or pick up the phone to pay our bills – we can conveniently pay our bills online! When we create a social media account or fill out a job application online, we are surrendering information like our full names, addresses, social security numbers, and more. Because HTTP websites are more susceptible to hacking, it is imperative that we make the transition to an entirely HTTPS web. We can have peace of mind, knowing that our personal information is safe. Additionally, HTTP does not protect against malware infection. When a website is infected with malware, its users are at risk of being infected as well.   A cybersecurity threat can cause data breach, system failure, and ultimately impact your reputation and productivity as a business. Therefore, it is important that you educate yourself on internet safety. The IT professionals at WesTec Services can answer any questions you may have about cybersecurity. Contact us today!
3 Crucial Security Solutions to Employ as a Business Owner - WesTec Services

3 Crucial Security Solutions to Employ as a Business Owner

A security threat of any kind can disrupt productivity and impact business. What precautions are you taking to ensure your company does not fall victim to these disruptions? Here are 3 security solutions you should employ as a business owner:  

Backup Disaster/Recovery

System failure can occur for a variety of reasons, such as virus infection, human error, and natural disaster. Regardless, system failure occurs without warning and could easily put you out of business if you are not prepared. Therefore, it is crucial you implement some sort of backup and data recovery software to protect your network. If you store important or confidential files on your computers, you simply cannot afford to be without backup and data recovery.  

Access Control Systems

Another way to protect your business against security threats would be to implement an access control system. With access control systems, facility owners may install security technology such as ID key entries and finger-printing scanners in order to track who enters the building. This technology can also record the time and date guests arrive and leave.   

CCTV or IP Security System

Video surveillance is another great solution for businesses looking to increase security efforts, especially when paired with access control systems. Installing cameras at key entrances and exits will allow a facility owner to better monitor who enters the building. Unlike backup disaster/recovery, access control systems and CCTV protect against external security threats.   Why wait until you need a solution in order to implement preventative measures? Most IT consultants simply react to problems instead of looking for ways to prevent them from happening in the first place. At WesTec Services, we believe prevention is better than a cure; prevention is key to maintaining productivity and cash flow. Protect your assets – call WesTec Services and schedule a meeting with one of our IT professionals to discuss what security solutions are best suited for your business!
Protect Yourself Against Cyberattacks When Working Remotely - WesTec

Protect Against Cyberattacks When Working Remotely

As business continues to shift towards long term remote work practices, our tendency to fall for phishing scams has risen exponentially. While many businesses used to have one or two locations, workers are now spread out all over the country, working from their home phones and computers. While we now see more screen sharing services and video conferencing, a lot of these newer services are still perfecting their security measures. Here are a few changes businesses can make to protect company security during remote work conditions:    

Use video conferencing passwords Protect Yourself Against Cyberattacks When Working Remotely - WesTec

    Video conferencing apps such as Zoom or WebEx have had security breaches in the past, random people joining a call without invitation and “bombing” it. Many of these services have already made improvements to prevent this, but when possible, enable a meeting password and share it only with those welcome on the call.    

When possible, protect equipment and increase security 

  Many employees do not have the necessary equipment at home, such as computers and monitors, to work as efficiently in the office. By allowing employees to bring home computers from the office or providing them with security for their home computers, the business can feel more confident in the security of their data. It is also common that home computers lack the security measures of work equipment, making them easier for hackers to access and leak valuable information. Whether you are using company equipment or your own, talk to your company and discuss how to best protect sensitive company data from your home.     

Be cautious opening emails 

    With basically all office communication occurring now through email, employees are much more active, and most likely responsive, on their inboxes. This provides more opportunities for phishing scams to sneak in and imitate legitimate people or companies.Use caution when opening emails from unknown addresses, and if it seems unsafe, never click on a link or download. While transitioning to remote work may be difficult, the security of your data does not have to be. WesTec Services have been providing technology services for over 20 years. To discuss your IT, business telephone, or video security needs, contact WesTec today.

Mission: WesTec will be a “turn-key” solution for all of its clients’ business connectivity needs. It will offer efficient and effective solutions, directly and with strategic partners, that create tangible value for its clients at every point of contact. Westec will serve all people and entities with a servant’s heart.

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