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Contact Centers: Cloud-Based vs On-Premises

 

Technology is constantly evolving and with that comes the differences between contact centers. More specifically, the difference between cloud based and on-premises contact centers. Both have their pros and cons, but which one is best for your business? Here out the main differences between contact centers: 

 

Cloud Based

Cloud based contact centers are a way for businesses to be in direct contact with customers, anywhere and everywhere. With it being all linked to the cloud, all data and software can be accessed anywhere. This makes communication with clients more effective. More businesses are making the switch to cloud based technology. 

Pros 

The pros of cloud based contact centers include but not limited to:

  • Easier to Scale
  • Speed
  • Better Integration
  • Reliable 
  • Easy Access

On-Premises

More traditionally, on-premises contact centers use hardware-based settings. This means everything including data, software, and infrastructure stays onsite. Although it is more user friendly, this requires lots of maintenance that can become expensive fast. 

Pros 

Even though some might argue that on-site contact centers are outdated or old fashioned, they still have pros that not even cloud based technology can offer. Pros include: 

  • Maximum Control
  • Data is stored Securely 
  • Only Buy Equipment you Need
  • No Monthly Payments 

Differences  

Both options have their advantages, but which one is better for your business? Both cloud based and on-premises contact centers have the potential to grow your business. On-premises centers have the access to create wait music, transfers and call logging. Cloud based can do the same thing, but in a more advanced way such as live call monitoring and click to transfer. 

Setting up the equipment is another main difference between the two. On-premises locations require time to get licensing, wire the hardware and find supporting items to link the equipment to. Cloud based works directly from the data box or even app. 

 

When it comes to cost, on-premises has a one time cost of all equipment needed. This can be expensive, but it is only one payment. It is also important to know that this technology might need more maintenance and upgrades as you go. Cloud based is cheaper at the beginning, but you will need to enroll in a subscription plan. Depending on what company, you could be paying every time a call comes through the line. 



Not sure what technology is better for your business? Westec Services can help! Feel free to contact us for more information or questions you may have.

Upgrading your Telecom System: Making the Switch to Switchvox

As your business grows, your technology should be growing with it. Some technologies, including phone systems should be upgraded to ensure better service that you and your employees deserve. It is time to upgrade your telecom system into a newer, fast and more efficient system such as Switchvox. Here is why you should make the switch: 

Features

Old fashion telecom systems can be confusing, especially when it comes to all the features, or lack of. When businesses get more clients or traffic, they will need to make calls, take messages and transfer clients. Outdated telecom systems will not be able to perform properly. Switchvox systems on the other hand, make it easier for the user to complete all these tasks without being stressed about pre-existing features. 

 

Save Time and Money

Time is money, especially when dealing with equipment that is essential to your business. Old telecom systems take time to do simple tasks, thus decreasing the time and money you have to grow your business. Switchvox systems work at a fast pace and have a larger capacity to perform basic functions. Not only that but older systems could require recurring maintenance unlike newer systems like the Switchvox that grows as your business grows and allows for more flexibility. 

 

Professional Image

Success is what every business wants and in order to do that, they must act the part. When people look for a company to work for, ideally they want someone that is professional and can get a job done. What says professional about a slow, outdated telecom system? Having a Switchvox system improves communication with potential clients and gives them a sense of professionalism. 

 

Have any questions about the right technology services for you or your business? WesTec services can help. Contact us with any questions you may have and follow us on Facebook, LinkedIn and Twitter

 

Best Video Surveillance Systems for 2022

 

Video surveillance systems are one of the most effective ways for protecting and monitoring a space or business. With loads of surveillance services on the market, it can be hard to choose the best one for you. Here are the top video surveillance systems predicted for 2022.

 

Protection 1

Ranked the highest, Protection 1 video surveillance company offers a wide variety of services for many companies and areas. Each hardware can be customized to your specific liking. They include 24 hour surveillance that is protected, leaving the most accurate video data. This data can be located through their mobile application. Pricing is dependent on what plan is chosen, but the only downside is that you must sign a three year contact with every plan. 

 

Blink by Amazon

Blink by Amazon is a user-friendly and cost effective option for surveillance. Popular for their no monthly fee or contracts, this device is becoming more popular for everyday users. Like other popular companies, they also work through an app, however it requires wifi in order to work. 

 

Alibi Security 

Alibi is a system that is usually paired with an already existing company. This simplys upgrades the performance of the system and is considered a hybrid option. You can pair this with the previous system, IP or analog, without changing the camera itself. It allows you to connect the old device with the new system allowing you to still access the data. For pricing, you must contact an Alibi Security representative. 

 

No matter what surveillance system you decide on, it is important to do research and make sure the system is perfect for you. 

 

Let Westec Services help you decide on and install the best video surveillance system for you or your business. We offer our expertise in all IT issues and are willing to work diligently and professionally for all of our clients. Feel free to contact us and check out the  services we offer. 

Smart Shopping

 

Shopping online has many risks that some shoppers fall victim to. Whether it be personal information stolen, wifi breach or virtual viruses, it is important to know how to become a smart shopper and prevent these risks from becoming a reality. Here are some tips to be a smart shopper: 

 

Know What You’re Buying

Popular smart devices can easily help us and make our lives easier, but it is important to know exactly what you want and what risks might be present. Things to know are: 

 

  • Who makes it?
  • What is its purpose?
  • Do you trust the company?
  • Have you read the reviews?

 

All of these things can prevent negative things from happening and make you more aware of what devices you are potentially bringing into your life or home. 

 

Buy Familiar Brands 

To limit the risks of buying alone, it is a good idea to buy from familiar or well known brands. These top brands are more likely to have stronger security on devices that hackers will have a hard time getting into and less likely to have any security breaches. Also, top brands are constantly updating their system and creating a safer place for the devices. Rarely hackers get into the system but when they do, these big companies are quick to fix it and will most likely send out a message to customers making them aware of the threat. It is important to be able to trust the brand or company and feel confident is how they handle these risks. 

 

 Are you having issues with becoming a smart shopper and protecting your information? Westec services can help!  Schedule a call with one of our professionals today!

 

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Future of Algorithms

Algorithms are one of the most used technologies in the world. They are used for anything and everything, including cell phones, computers, security systems and more. Businesses also use algorithms for a better success rate and improve their optimization. Here’s how businesses are using algorithms.  

Human Resources

Algorithms are most used in the human resource field. Certain algorithms sort people or items into categories that can later be used by the business. This is also used in popular job posting websites. They can easily sort through candidates based on specific qualifications the job has put in place. Overall, with the help of algorithms, this leads to more efficiency and productivity in all work fields. 

 

Healthcare

Algorithms can soon find themselves in the healthcare industry. With them, doctors can easily input symptoms into the system and find the right medication or treatment for the illness. Not only that, but it can track and categorize patients that make it easier for doctors to pull records. Algorithm programs specifically for this have already made their way to the healthcare field and can be used with other technologies such as artificial intelligence making a more advanced healthcare system. 

 

Internet

Have you ever opened a social media app and seen an advertisement for something you recently looked up or interested in? That is a result of an algorithm. They take into account anything you have looked up, liked, or typed and put it through a filter system that shows certain information, items or advertisements that are catered to you. This is the most popular way algorithms are used. 

 

It is also important to know that everyone has access to algorithms and correlating data. From big, well known companies to small start up businesses, algorithms can be used and be beneficial for all. 

 

Want to know more about how algorithms can help your business? WesTec services can help! Feel free to contact us and check out our services to see how we can assist you. Don’t forget to follow us on Facebook, LinkedIn and Twitter for updates.

The Benefits of Server Virtualization

In this age of technology we try to find a way to make it work faster and more effectively. Server virtualization helps companies do multiple things at once and create an up to date workspace. 

What is Server Virtualization?

Server virtualization is described as dividing hardwares into multiple separate servers. Each of these servers can do many tasks all at the same time. They have the capability to run at a faster speed without any internal complications. They can either be connected with other servers or work singly. 

Benefits 

With any type of  virtualization, it maximizes the power used to do the job of multiple machines all on one server. They can be programmed to do exactly what you need and at what pace. Specific solutions, safety protocols can all be used with specific servers. There are multiple servers to choose from including:

  • Full- Virtualization: Specialized server that conducts power to remaining servers and cross operating systems. 
  • Para- Virtualization: This server is aware of other servers in the systems and relies on them. This server works together with others to manage jobs and information. 
  • OS- Level Virtualization: Most basic level of virtualization. This system is managed by the physical server’s operating system. 

 

Modern technologies and companies are using virtualization to work more efficiently. This different type of server can reach full potential and take the stress off of the workload. In the long run, this is also a cheaper alternative as if any problems occur, it can be resolved internally and then connected to the other servers. 

 

Server virtualization is the most powerful way to run a business. A single server can do the job of multiple machines at a faster pace and with less issues. They are unique and can be used for anything and any type of business. Virtualization is extremely beneficial and is becoming more of a must in technology. 

 

 

 Virtualization can be overwhelming, but WesTec is here to help! Any further questions about server virtualization? Feel free to contact us. We would love to hear from you. 

 

Leasing vs. Financing IT Equipment

 

IT equipment is essential for businesses in 2021. The main question is — leasing vs financing IT equipment? There are pros and cons for both options, but it depends on the kind of working environment, efficiency requirements, and budget. 

Leasing 

One of the greatest advantages of leasing is not being financially responsible for the equipment. Rather than having your company held responsible, you would be passing the financials to the leasing company. Instead of paying up front for the equipment needed, leasing allows you to set a monthly payment. A lease is also an option that will guarantee the same equipment with fixed monthly payments. 

Financials aside, leasing provides access to the newest, up-to-date equipment. Once your equipment has run its course, you can easily upgrade. Newer equipment requires less maintenance, which allows for greater productivity. 

However, there are some disadvantages to leasing IT equipment. Depending on your leasing terms and IT needs, leasing can be more expensive than financing — especially if you sign a lease and don’t end up using the equipment, as you are still obligated to pay. 

Financing

If leasing isn’t for you, you also have the option to finance. When financing, there are no contracts involved — you simply buy the equipment directly from the source. If maintenance is required, financing allows you to go about it at your own discretion. You won’t need to make an appointment with the leasing company or be stuck with damaged equipment. When you own the equipment, you can simply take care of everything on your own. 

For businesses on a tight budget, financing is the more cost-effective option. With one simple payment, the equipment is yours! 

However, there are a few downsides when it comes to financing. Depending on the business, making a big investment like this could max out your credit lines. Furthermore, you could be stuck with outdated equipment, whereas in leasing, updated equipment is always available. 

The Final Decision 

Between financing and leasing IT equipment, both have their pros and cons. However, it is up to you to decide which option is most cost-efficient, given your budget and IT needs. For the most advanced models that don’t require one big payment, leasing would be the best option. For a one-time payment and maintenance freedom, the best option would be financing. 

 

  Not sure whether to finance or lease IT equipment? We can help!    Feel free to give us a call or visit our website

3 Signs IT's Time to Adopt a VoIP Phone System - WesTec

3 Signs It’s Time to Adopt a VoIP Phone System

Are you on the fence about upgrading to VoIP? Deciding to upgrade can be a tricky process but the most important step is understanding your current issues. Here are a few signs it’s time to make the transition to a VoIP Phone System:



Can’t Grow With Your Business3 SIGNS IT’S TIME TO ADOPT A VOIP PHONE SYSTEM - WesTec

If your company is looking to expand to new locations or is in a state of constant growth, VoIP could be the right solution for you. Traditional phone lines take a long time to add, maintenance is expensive, and moving your phone number with your business can be tricky. VoIP allows new lines to be easily added within seconds and also includes access to many other business benefits.

 

Costs Outweigh the Benefits

Is your traditional phone bill becoming costly and unpredictable? This may be a sign to upgrade your system. The cost of traditional phones continues to build over time, including costs for equipment, costs per line, international calls, and routine maintenance, while also lacking many of the benefits that VoIP phones include for free.

By switching to a cloud computing system, local calls are free and international calls require a miniscule fee in comparison to the cost of a traditional phone call. VoIP phones connect through the internet, removing the need for a majority of the equipment and maintenance associated with normal phone lines.  




Lacks Important Features

The larger your business, the more important it is for the company to be working at a level of full productivity. You may think your phone system is doing enough, but why keep using one that takes more of your time to use while also costing you money?   

VoIP phones have many advantageous features, including answering all calls, routing them to the intended recipient, monitoring call quality, and automatically transcribing voicemails. Each of these features saves your company time and money, all while making the workplace easier for everyone. Consider taking your business to the next level with VoIP. 

 

Our team will help you decide which system best suits your business and its needs. With our streamlined and rapid set-up process, you’ll be making and receiving VoIP calls in just a matter of minutes. Interested in learning more? Contact WesTec Services today! Do you find our blog posts to be beneficial and informative? Follow us on Facebook, Twitter, and LinkedIn so you don’t miss an update!

3 Small Business Tech Trends of 2021 - WesTec Services

3 Small Business Tech Trends of 2021

It’s hard to believe we are already halfway through 2021! It’s been a whirlwind year thus far, but we have seen many advancements in business technology. As remote work becomes the new normal, businesses everywhere have begun adopting new technology and software to make this transition easier. Here are a few small business tech trends that have proven to be revolutionary this year:

3 Small Business Tech Trends of 2021 - WesTec Services

AI-Operated CRMs

In 2021, small businesses everywhere are looking to streamline their work with CRM software. AI-operated CRMs (Customer Relationship Management) allow businesses to effectively identify, track, and target leads through automated campaigns. Businesses have found that CRMs are a more effective approach to their sales processes, as this software produces more personalized customer engagement.

 

Remote Onboarding

Since the pandemic, many industries are making the switch to remote work. As smooth and successful as this transition has been for some, remote work may become a more long-term option. Now, businesses are implementing remote onboarding software to simplify and expedite the hiring process. This new software is more convenient and cost-effective than traditional hiring processes.

3 Small Business Tech Trends of 2021 - WesTec Services

Centralized, Comprehensive HR Software

Remote work provides so much ease and convenience for employees and executives alike. However, with limited human-to-human contact, HR departments have had difficulty keeping up with the needs of their employees. With the introduction of centralized HR software, HR professionals can automate daily processes and store data. This software will also improve performance management and employee communication.

 

At WesTec Services, business technology is our specialty. From Managed Services and Network Installation to IT Consulting and more, we’re your one-stop shop. From computer hardware and software to telephone systems and integrated security, we’ll make it all work seamlessly together. 

Interested in learning more about the services we offer? Visit our website or contact WesTec Services today!

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Last-Minute Spring Cleaning: Maintaining Your Business Technology - Westec Services

Last-Minute Spring Cleaning: Maintaining Your Business Technology

Summer is right around the corner. If you haven’t tackled Spring cleaning yet, now is your opportunity! Here are a few ways to clean up your system and improve its overall performance with regular maintenance:

 

Business Technology MaintenanceDust with compressed air and wipe down the monitor

Starting with the outside of your system, dust the keyboard and mouse with a can of compressed air. Compressed air is strong and will clean out any built up dust particles and other grime. You may also consider wiping down your keyboard and mouse with an antibacterial solution, to rid the surfaces of germs and bacteria. Avoid spraying the keyboard and mouse directly — instead, lightly spritz a rag and wipe. Wipe down your monitor with a microfiber cloth to remove fingerprints and anything else that may be crusted to the monitor. 

 

Clean hardware system

Once you have dusted the outside of your system, you should focus on cleaning your hardware. Before you begin, close any active programs/files, shut your computer down, and unplug the computer from the wall. Unscrew the hardware casing and use compressed air to dust all the nooks and crannies of your system. Compressed air is safe to use on hardware and should not cause any damage.

 

Turn your computer off or restart regularly 

Simply putting your computer to sleep while it is not in use will cause your system minimal damage. However, you should make a habit of restarting or shutting your system down every now and then — especially if you use an older system. Rebooting your computer will prevent overheating and will allow your system to refresh its settings and resources. Allowing your computer to reboot and refresh will improve its overall performance.

 

Business Technology MaintenanceClear up drive space

One thing that will slow your computer’s performance is a full drive. Improve your computer’s performance by clearing up drive space regularly — there’s no reason to hold on to files and downloads you no longer need! Delete any unnecessary files and consider moving files you wish to keep to an external harddrive.

 

Remove malware and viruses  

Malware can affect operability and cause data loss or theft. There are a number of ways your system can be infected by malware and other viruses. Therefore, it is important that you use antivirus software to protect your computer and remove any potential threats. This software will run diagnostics, identify viruses, and resolve these.

 

Install updates

It is important that you install program updates regularly, as to ensure all programs are running efficiently. Failing to install new updates can affect the speed and performance of your programs. Most programs have regular updates that will address security holes and minimize unnecessary features.

 

 

At WesTec Services, we believe regular maintenance is crucial for maintaining the health of your system. With regular maintenance, you can prevent the worst from happening — and prevention is key! 

Most IT consultants simply put band-aid fixes on computer network problems and react to problems instead of looking for ways to prevent them from happening in the first place. As with most things in life, prevention really is better than cure — and it’s no surprise to find that prevention is the secret of good IT support too. Interested in learning more about our IT services? Contact us today!

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Mission: WesTec will be a “turn-key” solution for all of its clients’ business connectivity needs. It will offer efficient and effective solutions, directly and with strategic partners, that create tangible value for its clients at every point of contact. Westec will serve all people and entities with a servant’s heart.

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