Technology is constantly evolving and with that comes the differences between contact centers. More specifically, the difference between cloud based and on-premises contact centers. Both have their pros and cons, but which one is best for your business? Here out the main differences between contact centers:
Cloud based contact centers are a way for businesses to be in direct contact with customers, anywhere and everywhere. With it being all linked to the cloud, all data and software can be accessed anywhere. This makes communication with clients more effective. More businesses are making the switch to cloud based technology.
The pros of cloud based contact centers include but not limited to:
Easier to Scale
More traditionally, on-premises contact centers use hardware-based settings. This means everything including data, software, and infrastructure stays onsite. Although it is more user friendly, this requires lots of maintenance that can become expensive fast.
Even though some might argue that on-site contact centers are outdated or old fashioned, they still have pros that not even cloud based technology can offer. Pros include:
Data is stored Securely
Only Buy Equipment you Need
No Monthly Payments
Both options have their advantages, but which one is better for your business? Both cloud based and on-premises contact centers have the potential to grow your business. On-premises centers have the access to create wait music, transfers and call logging. Cloud based can do the same thing, but in a more advanced way such as live call monitoring and click to transfer.
Setting up the equipment is another main difference between the two. On-premises locations require time to get licensing, wire the hardware and find supporting items to link the equipment to. Cloud based works directly from the data box or even app.
When it comes to cost, on-premises has a one time cost of all equipment needed. This can be expensive, but it is only one payment. It is also important to know that this technology might need more maintenance and upgrades as you go. Cloud based is cheaper at the beginning, but you will need to enroll in a subscription plan. Depending on what company, you could be paying every time a call comes through the line.
Not sure what technology is better for your business? Westec Services can help! Feel free to contact us for more information or questions you may have.
Due to the recent pandemic, more people are choosing to work remotely. In fact, studies have shown that by the year 2025 more businesses will go fully remote. Although this is good for some businesses, people are voicing their concerns about the decrease of productivity from working from home. Here are some tips to increase productivity by using virtual collaboration when working remotely:
What is Virtual Collaboration?
Virtual collaboration is any effort to collaborate or communicate with others who are not physically present. This includes different applications, instant messaging software, and video calls or conferencing platforms.
Collaboration software is one of the most effective tools you can use when working remotely. This allows you to work with one another on different projects in real time. This also helps connect the workplace and builds internal relationships. Popular softwares that help with collaboration are:
Video Chat services such as Zoom or Skype
Productivity Apps that track tasks or time
When these softwares are used, workers will have more motivation and remain productive.
Communication is a big part of working remotely, but one issue many people have is finding information for their work or projects. One way to resolve this issue is to invest in a centralized information system that allows for workers to find all the information necessary for their work. Popular systems include Google Drive and RingCentral. This will keep all information secured and accessible for remote workers.
It is no surprise that leaders of businesses or companies are always watched. Workers will usually follow the footsteps of their leaders in many situations, including working remotely. It is a good idea to have leaders also work remotely and do all of their tasks efficiently to motivate employees to do the same. It gives employees the opportunity to work alongside superiors and give them a sense of normalcy. This is also a good time to place employee incentives. By implementing this, employees will have the right motivation to complete their tasks.
Have any questions about the right technology services for you or your business? WesTec services can help. Contact us with any questions you may have and follow us on Facebook, LinkedIn and Twitter.
Cloud computing is one the most beneficial ways for businesses to operate, but still creates online threats. Many threats can appear, but Shadow IT can interfere with devices, technology systems, applications and software. Learn about the dangers of Shadow IT and why is it being used:
What is it?
Shadow IT can be described as projects or networks that are managed by outside providers, without prior approval from the IT department. With cloud database popularity, shadow IT is growing and creates vulnerabilities including data leaks and database violations.
Now that you know what shadow IT is, what are the risks? The main risk is data leaks. Oftentimes when shadow IT is being used, it prevents certain backups from being performed. This means important data could be lost forever. From sending a document to a personal email, to file sharing on the cloud, this makes it possible for shadow IT to intervene and allow the information to be compromised by outside networks that cannot be monitored by the IT department.
These risks can go beyond simply leaking information. Depending on the network, shadow IT can harm financials, internal communications and errors within the system. When systems have access to this vital information, they can duplicate it and cause harm to your business and result in losing money.
Not all networks who use shadow IT are purposely doing it to cause harm, and most of the time big companies use this to increase productivity. Companies who use this include Google Drive, Dropbox and Microsoft Office. It is important to know that even though shadow IT can be beneficial, it still makes companies vulnerable to internal harm and should be dealt with.
It can be determined that shadow IT will not be going away soon, which is why educating employees on this issue will be the best prevention plan. Along with knowing the risks, routinely checking your data will help manage and determine if shadow IT is affecting your business.
Want to know more about shadow IT? WesTec services can help! Feel free tocontactus and check out ourservicesto see how we can assist you. Don’t forget to follow us on Facebook,LinkedInandTwitterfor updates.
As your business grows, your technology should be growing with it. Some technologies, including phone systems should be upgraded to ensure better service that you and your employees deserve. It is time to upgrade your telecom system into a newer, fast and more efficient system such as Switchvox. Here is why you should make the switch:
Old fashion telecom systems can be confusing, especially when it comes to all the features, or lack of. When businesses get more clients or traffic, they will need to make calls, take messages and transfer clients. Outdated telecom systems will not be able to perform properly. Switchvox systems on the other hand, make it easier for the user to complete all these tasks without being stressed about pre-existing features.
Save Time and Money
Time is money, especially when dealing with equipment that is essential to your business. Old telecom systems take time to do simple tasks, thus decreasing the time and money you have to grow your business. Switchvox systems work at a fast pace and have a larger capacity to perform basic functions. Not only that but older systems could require recurring maintenance unlike newer systems like the Switchvox that grows as your business grows and allows for more flexibility.
Success is what every business wants and in order to do that, they must act the part. When people look for a company to work for, ideally they want someone that is professional and can get a job done. What says professional about a slow, outdated telecom system? Having a Switchvox system improves communication with potential clients and gives them a sense of professionalism.
Have any questions about the right technology services for you or your business? WesTec services can help.Contactus with any questions you may have and follow us onFacebook, LinkedInandTwitter.
Video surveillance systems are one of the most effective ways for protecting and monitoring a space or business. With loads of surveillance services on the market, it can be hard to choose the best one for you. Here are the top video surveillance systems predicted for 2022.
Ranked the highest, Protection 1 video surveillance company offers a wide variety of services for many companies and areas. Each hardware can be customized to your specific liking. They include 24 hour surveillance that is protected, leaving the most accurate video data. This data can be located through their mobile application. Pricing is dependent on what plan is chosen, but the only downside is that you must sign a three year contact with every plan.
Blink by Amazon
Blink by Amazon is a user-friendly and cost effective option for surveillance. Popular for their no monthly fee or contracts, this device is becoming more popular for everyday users. Like other popular companies, they also work through an app, however it requires wifi in order to work.
Alibi is a system that is usually paired with an already existing company. This simplys upgrades the performance of the system and is considered a hybrid option. You can pair this with the previous system, IP or analog, without changing the camera itself. It allows you to connect the old device with the new system allowing you to still access the data. For pricing, you must contact an Alibi Security representative.
No matter what surveillance system you decide on, it is important to do research and make sure the system is perfect for you.
Let Westec Services help you decide on and install the best video surveillance system for you or your business. We offer our expertise in all IT issues and are willing to work diligently and professionally for all of our clients. Feel free to contact us and check out the services we offer.
Shopping online has many risks that some shoppers fall victim to. Whether it be personal information stolen, wifi breach or virtual viruses, it is important to know how to become a smart shopper and prevent these risks from becoming a reality. Here are some tips to be a smart shopper:
Know What You’re Buying
Popular smart devices can easily help us and make our lives easier, but it is important to know exactly what you want and what risks might be present. Things to know are:
Who makes it?
What is its purpose?
Do you trust the company?
Have you read the reviews?
All of these things can prevent negative things from happening and make you more aware of what devices you are potentially bringing into your life or home.
Buy Familiar Brands
To limit the risks of buying alone, it is a good idea to buy from familiar or well known brands. These top brands are more likely to have stronger security on devices that hackers will have a hard time getting into and less likely to have any security breaches. Also, top brands are constantly updating their system and creating a safer place for the devices. Rarely hackers get into the system but when they do, these big companies are quick to fix it and will most likely send out a message to customers making them aware of the threat. It is important to be able to trust the brand or company and feel confident is how they handle these risks.
Are you having issues with becoming a smart shopper and protecting your information? Westec services can help! Schedule a callwith one of our professionals today!
Quantum mechanics are more powerful than ever. Different from the average computer, quantum computing offers an advanced level of algorithms and benefits that continue to develop and transform. Due to their advancements, they are continuing to grow in popularity and change the way we use technology.
What is Quantum Computing?
Quantum computing can be described as a unique set of equations and algorithms that are based on quantum mechanics and physics. They have collective properties including interference, superposition and entanglement that perform tasks such as completing calculations. These unique systems are then introduced to computing making it possible to solve many problems and aid in traditional programming methods.
How does it work?
To understand how quantum computing works, it is important to know the certain elements used including qubits. Qubits are the unit measurement for quantum computing. They have potential to do things differently and can hold lots of information. The quantum system has a house or a storage facility that keeps the qubits and keeps them at a temperature above absolute zero. This is to prevent interference that might happen with the signals. Some systems also use a vacuum chamber to stop internal vibrations. In order to use them in this type of computing, the system must have a method for transferring signals. This is embedded in quantum systems. More common systems include lasers, microwaves and voltage. Then from the transfer stage, it gets sent to a classic computer that can then read and run the desired program.
There are multiple benefits when it comes to this specialized hardware. One being optimization. With the help of quantum computing, researchers can use a specific algorithm that cannot be used with average computers. Not only that but it can then create even more complex systems and equations that aid in online traffic within the system, deliveries and energy storage. Another benefit is searching online. With the help of this computing, it can sort through lots of data and present the desired results that classic commuters and algorithms can’t do.
Have any questions about the right technology services for you or your business? WesTec services can help.Contact us with any questions you may have and follow us on Facebook, LinkedIn and Twitter.
Blockchain technology is one of the most effective ways to have secure and connected information. It stores information and then ‘chains’ it with more databases linking them together. This creates an irreversible timeline of data that can be beneficial.
How Does it Work?
The main purpose of a blockchain is to send information that can be sent to other databases but cannot be edited. This is important when distributing important information. The first step in this process is the transaction. This is when the information is first introduced to the database. As more information is entered, it creates a chain that can spread to other systems.
How Secure is it?
The main question regarding blockchain technology is how safe it is. Due to its inability to edit any information, this makes this one of the safest ways to spread information. Not only that, but it stores everything chronologically and linearly. Even if hackers try to interrupt a chain, it wouldn’t line up with the rest of the block, immediately notifying users.
Ways to Use Blockchains
This technology can be used in many ways including banking, currency, healthcare, smart contacts, supply chains and voting. Since this system is secure and easily distributed, many companies find this the most effective way to store their information. Big companies such as Walmart and Pfizer actively use blockchains to distribute their records or important documents.
Blockchain technology is finally making it’s way into modern life. From its effectiveness and security, more companies are finding ways to incorporate this technology into their businesses.
Have any questions about the right technology services for you or your business? WesTec services can help. Contact us with any questions you may have and follow us on Facebook, LinkedIn and Twitter.
In this age of technology we try to find a way to make it work faster and more effectively. Server virtualization helps companies do multiple things at once and create an up to date workspace.
What is Server Virtualization?
Server virtualization is described as dividing hardwares into multiple separate servers. Each of these servers can do many tasks all at the same time. They have the capability to run at a faster speed without any internal complications. They can either be connected with other servers or work singly.
With any type of virtualization, it maximizes the power used to do the job of multiple machines all on one server. They can be programmed to do exactly what you need and at what pace. Specific solutions, safety protocols can all be used with specific servers. There are multiple servers to choose from including:
Full- Virtualization: Specialized server that conducts power to remaining servers and cross operating systems.
Para- Virtualization: This server is aware of other servers in the systems and relies on them. This server works together with others to manage jobs and information.
OS- Level Virtualization: Most basic level of virtualization. This system is managed by the physical server’s operating system.
Modern technologies and companies are using virtualization to work more efficiently. This different type of server can reach full potential and take the stress off of the workload. In the long run, this is also a cheaper alternative as if any problems occur, it can be resolved internally and then connected to the other servers.
Server virtualization is the most powerful way to run a business. A single server can do the job of multiple machines at a faster pace and with less issues. They are unique and can be used for anything and any type of business. Virtualization is extremely beneficial and is becoming more of a must in technology.
Virtualization can be overwhelming, but WesTec is here to help! Any further questions about server virtualization? Feel free to contact us. We would love to hear from you.
Summer is right around the corner. If you haven’t tackled Spring cleaning yet, now is your opportunity! Here are a few ways to clean up your system and improve its overall performance with regular maintenance:
Dust with compressed air and wipe down the monitor
Starting with the outside of your system, dust the keyboard and mouse with a can of compressed air. Compressed air is strong and will clean out any built up dust particles and other grime. You may also consider wiping down your keyboard and mouse with an antibacterial solution, to rid the surfaces of germs and bacteria. Avoid spraying the keyboard and mouse directly — instead, lightly spritz a rag and wipe. Wipe down your monitor with a microfiber cloth to remove fingerprints and anything else that may be crusted to the monitor.
Clean hardware system
Once you have dusted the outside of your system, you should focus on cleaning your hardware. Before you begin, close any active programs/files, shut your computer down, and unplug the computer from the wall. Unscrew the hardware casing and use compressed air to dust all the nooks and crannies of your system. Compressed air is safe to use on hardware and should not cause any damage.
Turn your computer off or restart regularly
Simply putting your computer to sleep while it is not in use will cause your system minimal damage. However, you should make a habit of restarting or shutting your system down every now and then — especially if you use an older system. Rebooting your computer will prevent overheating and will allow your system to refresh its settings and resources. Allowing your computer to reboot and refresh will improve its overall performance.
Clear up drive space
One thing that will slow your computer’s performance is a full drive. Improve your computer’s performance by clearing up drive space regularly — there’s no reason to hold on to files and downloads you no longer need! Delete any unnecessary files and consider moving files you wish to keep to an external harddrive.
Remove malware and viruses
Malware can affect operability and cause data loss or theft. There are a number of ways your system can be infected by malware and other viruses. Therefore, it is important that you use antivirus software to protect your computer and remove any potential threats. This software will run diagnostics, identify viruses, and resolve these.
It is important that you install program updates regularly, as to ensure all programs are running efficiently. Failing to install new updates can affect the speed and performance of your programs. Most programs have regular updates that will address security holes and minimize unnecessary features.
At WesTec Services, we believe regular maintenance is crucial for maintaining the health of your system. With regular maintenance, you can prevent the worst from happening — and prevention is key!
Most IT consultants simply put band-aid fixes on computer network problems and react to problems instead of looking for ways to prevent them from happening in the first place. As with most things in life, prevention really is better than cure — and it’s no surprise to find that prevention is the secret of good IT support too. Interested in learning more about our IT services? Contact us today!
Mission: WesTec will be a “turn-key” solution for all of its clients’ business connectivity needs. It will offer efficient and effective solutions, directly and with strategic partners, that create tangible value for its clients at every point of contact. Westec will serve all people and entities with a servant’s heart.
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