Passwords are used to protect your devices, finances, health records, and so much more. We rely on them to prevent unauthorized users from accessing devices and accounts, which is crucial for most companies. Passwords are meant to change frequently to properly fulfill their purpose, as no password is unbreakable. Alas, World Password Day was born to act as a reminder to everyone that maintenance is required to retain account security.
Why It’s Celebrated
It is imperative that everyone has a strong password to ensure privacy. Before the internet and all of its glory, passwords were used as a method of entry for secret societies and clubs. Today, passwords are used a little less loosely to avoid cyber hacking. As the world becomes more advanced, cyber threats evolve as well. This means it is crucial to maintain the security of your passwords by updating them regularly. Falling on the first Thursday of May every year, World Password Day serves to encourage users to protect their data by maintaining their authentication methods.
Password Mistakes
Many people see their passwords as a way to get into their accounts rather than a way to keep others out. With this, many people try to make their passwords short, easy to remember, and personally relatable. Hackers are well aware of this, and will likely guess a password based on this criteria. Users have a habit of using the name of a pet, child, hobby, or profession when creating a password. A way to make passwords more difficult to guess is to use one that is irrelevant to the user. People also commonly use the same passwords across different platforms. This makes it easier for a hacker to access all accounts with one successful attempt.
With data being as precious as it is, it is up to you as the user to pay mind to your level of security. Celebrate this World Password Day by updating all your passwords for any account that holds value.
In today’s world, everyone relies heavily on technology to do just about anything. We use it to communicate with one another, to work and pay our bills, and purchase goods at the click of a button. We expect our devices to work without error, and can often forget that electronics can fail us at any point without any warning. It is important to remember that computers, phones, and other devices are not to be depended on for everything, and lost information can sometimes be the fault of the user.
The Situation
Imagine walking into work one morning to find a great mechanical failure has occurred overnight. This could have been caused by a number of events such as a virus, a natural disaster, a human error, or a system failure that has erased all of your company data. Nevertheless, the recovery system you had failed and your business could be facing serious risks. This disaster can happen at any moment, which is why it is crucial to install a more trustworthy IT recovery system to ensure proper data backup.
Prevention
The best steps to take to make sure your plan is safe is to manually back up data and information regardless of the trust you have for your recovery system. It is also wise to perform a full system restore once a month to make sure that the recovery system you have actually works. The single most expensive mistake most small business owners make is related to protecting their company data, so it is better to be safe than sorry. All businesses should document their IT recovery plan as part of their business continuity plan, and should not neglect testing it periodically.
Conclusion
It can be easy to forget that electronic devices are not without their flaws, and can fail you and your business any day of the week. In order to retain all those irreplaceable files, make sure your recovery plan has your back. If you have any questions about our IT services, contact us today!
Something as simple as sending an email may seem like normal task, but every email sent out holds precious information that thieves prey upon. Whether it’s for personal or company use, any information can be utilized to expose any confidential details you may not wish to share. These details can be used to perform cyberattacks, which is more than ideal to avoid. With the use of email security, your or your company’s cloud can be protected from potential cyber threats.
Why is it Important?
Having cloud-based email security is important for a number of reasons, especially since email is the most vulnerable line of communication. This is because hundreds of emails go out each day depending on the size of your company, raising the overall probability of getting attacked. Since most employees are busy working, the chances of them noticing a suspicious link attached to an email may be slim. Clicking on this link could result in attackers collecting precious credentials or installing viruses to employee computers. To prevent this from happening takes a lot less exertion than trying to reverse it, so consider taking action before it’s too late.
Potential Threats
Companies and personal users of email face potential consequences everyday when without cybersecurity. But what types of threats are there to look out for? Phishing emails take a hefty 90% of the blame for attacks for their talent of deception. These emails are sent to employees and usually consist of believable scenarios such as:
Changing payment methods for certain services (Netflix, Amazon, ect.)
Changing a password for an account under their name or company’s name
Alarming notices regarding unwarranted purchases
There are other ways for phishing emails to trick your employees, and they continue to evolve every single day. Phishing emails are the starting point of cloud-email exploitation, which happens through the use of document sharing. Many companies rely on Google Drive and other document sharing tools, so a recognizable email may not strike anyone as suspicious. Without proper cybersecurity, attackers can access these private documents and other data found in the cloud.
How Can I Improve it?
Applying integrated security to protect company data is the best way to prevent cyber attacks. Email encryption prevents data leaks wherever there is vulnerability in the server. Adding this extra step to ensure security between emails will definitely help. It is also beneficial to educate employees of these scams and how to identify them before moving forward. Thieves become more intelligent with every passing day, so learning how to specify what to avoid will benefit you or your business greatly.
Conclusion
As a company, it is a great responsibility to make sure your data is protected. As it’s been said before, prevention is a lot easier than finding a cure. Preparing for the worst scenario and staying aware of cyber threats will save you a lot of time and concern.
To learn more about our services, contact us today!
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If you own a business, protecting it is probably on the top of your priority list. Surveillance systems and cameras can help you do just that. When making the decisions about CCTV or IP cameras, there are a few different factors to consider before mounting them.
Purpose
The first thing you want to identify when deciding on the location(s) of your security cameras is, what are you trying to protect? Is it one building? All the doors to the office? Outdoor equipment? Employee workspaces? Thinking about these questions will help you narrow down exactly where you need cameras and what type. The whole purpose of a security camera is to protect your business from numerous different threats. Making sure you are capturing the correct areas is the first step.
Power Source
Cameras need a power source to operate. Is there access to a power connection or can new wiring be installed in the areas you are wanting to place the cameras, or do you want to go with a battery powered or solar panel option.
Mounting
Thinking about the places you are installing the cameras and the material that the surveillance cameras will be mounted to. There are many different brackets and methods for mounting security cameras. Our professionals can help you decide what would work best for your needs.
Environment
There are many all-weather or weather resistant cameras. Thinking about what kind of environment your security system will need to operate in will help you decide the location and what type of camera you will need.
Lighting
Are there lights in the area you want to cover? Is it natural or artificial lights? At night is the space well lit or will you need a camera with night vision?
There are many factors that go into deciding the location of your security cameras and the type of system that would be best for your business. Surveillance cameras help protect your company from a range of hazards from theft and crime to workplace accidents. WesTec Services can help make sure you are getting the most out of your surveillance system and assist with answering those questions about camera placement.
Contact us today if you have any questions about adding a surveillance system to your business or learn more about installing a WesTec Guardian CCTV/ Video Surveillance System here.
When you think of surveillance systems, do you think of the fuzzy CCTV shots from old true crime documentaries? Video systems have come a long way since then. Past are the days of not being able to identify individuals from recordings. So how can a surveillance system add a level of security to your business and help you mitigate risk?
Protection from Theft and Crime
Security cameras can help stop crimes before they even occur. Setting up exposed cameras lets trespassers know that they are being recorded and the likelihood of them being caught just went up. A surveillance system proactively protects your business, and can reduce insurance costs.
If a crime does occur, you’ll have a place for the investigation to start and be able to provide evidence. You can choose cameras that continually record or are triggered by an event, such as someone walking by. All-weather cameras allow you to continue capturing activity in extreme conditions. With the climate in the Houston area, you never know what circumstances your surveillance system will need to be working under.
Reducing Workplace Hazards
CCTV and IP camera systems are not just for the outside of your building, installing cameras in work areas can help reduce work-related accidents. By monitoring work spaces, you can mitigate risk such as verifying machinery is functioning properly, confirm safety procedures are being followed and eliminate hazards that could cause injury. More employee accidents results in higher workers’ compensation rates. A surveillance system allows you to document exactly what occurred.
The decision to add surveillance cameras comes down to keeping your business and employees safe and reducing costs associated with thief, employee accidents and workers’ compensation and insurance.
If you would like to learn more about leveling up your security and adding a surveillance system, contact us today. Learn more about installing a WesTec Guardian CCTV/ Video Surveillance System to your business here.
WesTec offers a full line of Houston cabling services including Voice, Data, Fiber, and Coaxial cabling. In this article, we will take you through the specifications of each one, and what makes each of them different.
Voice and Data Cabling
Voice and data cabling are used for just that – voice and data. They are inclusive but not limited to phone system cabling, data network cabling, server room cabling, surveillance cameras, video cabling, and more. Distinctly, data cabling is inclusive to two different types of cables – copper and fiber. The type of cables used define the standards of the method used. Furthermore, these types of cabling make up offices or campus networks, which are able to adapt with new and upcoming technologies; in the long run, allowing businesses to expand.
Fiber Cabling
Fiber cables are able to connect multiple cabinets together and often include a center glass core surrounded by layers of protective materials. This type of cabling avoids electrical obstruction by transmitting light, making them the perfect method for environments with vast amounts of electrical interference. Fiber cabling is now the standard for connective networks across buildings due to their resistance of moisture and lightning.
Coaxial Cabling
Coaxial cables are probably one of the most complex types of cabling to install due to their complex infrastructure. These cables have a single copper conductor at the center, a braided metal shield, and a plastic layer in the center which provides insulation. The metal shield is used to block outside interference from motors, fluorescent lights, and other computers. Additionally, coaxial cabling is resistant to obstruction and can handle larger cable lengths between network devices.
Cabling services differ according to your needs, and many beyond just these four exist. WesTec Services is ready to assist you with your cabling needs. For additional information, questions, or comments, contact us or read here.
For a business or home to run successfully, strong network connection in computers is essential. WesTec offers computer Network Health Checks, but what does that entail?
If your computer(s) are running slower than usual, your network is glitching, or there have been security breaches, you might be due for a Network Health Check.
What Are Network Health Checks?
Network Health Check can be defined as a way to test the critical components of a network for performance, reliability, and other security issues. These checks provide security which ensure that your network is sustained to best practices and maximize availability. Because networks can be at risk of security breaches, and malfunction, checking your network health should be done at least once a quarter; some even request that checks are done with more frequency to prevent data loss, poor performance, and others.
Where We Come In
At WesTec, we come to you, on site, and complete a Health Check Audit and check for maximum speed, security, and performance. During the audit, we would also check for any problems such as spyware, failing hard drives, or out-of-date security patches. In addition, we check your computer’s network security, backups, and other issues which could lead to expensive repair bills. At the end of the audit, a report will be provided to you with all information regarding the vulnerability of your network as well as what can be done to fix it.
Now that you have a detailed definition and explanation of a Network Health Check, you might find yourself in need of one. We work diligently to make sure that your network is safe, strong, and reliable. Network Health Audits are only one of the many services we offer. Click here for our services or for any additional questions or requests, contact us. We are more than happy to help!
Now, more than ever, we have to be cautious of our personal documents – whether professional or personal. Information can be easily leaked, lost, or hacked. Follow this step-by-step guide to safely store confidential data:
Disk Encryption
First, enable full disk encryption. This protects all confidential data if its devices fall into the wrong hands. There is software that does the job for you on Microsoft and Apple devices. It is important to note that said software should not be turned off or deleted once applied – this will assure that data stays safe.
Secure Hard Disks and Flash Drives
Second, important data can be stolen through physical media such as external hard disks or flash drives rather than digitally. Said devices should never be taken out of the place of business or left unattended. In addition, there should always be a backup to your backup, which is where encryption comes into play.
Password-Protected Archives
Third, any data that has not been previously stored/encrypted should never be transferred over the internet. Sending important data over programs such as e-mail or file sharing services is sometimes required, but never ideal; however, the easiest way to avoid data theft is to encrypt the data and put it in a password-protected archive. Passwords for the archive should be set through a different channel.
Safely Delete Old Data
Fourth, companies sometimes hoard information that they no longer need. Most times, said information has classified or important data that should not be possessed by the wrong person. The best way to keep the information safe is by getting rid of it once it is of no use to the company. Additionally, never forget to also delete it from the Recycle bin as well; for anything sensitive, use a file-shredder to prevent recovery.
Secure Passwords
Lastly, any archives or passwords created for data storage should be safely secured. Losing and leaking passwords is not a difficult task. The easiest way to keep passwords secure is through programs such as Kasperski.
To Store Confidential Data is simple, when the right steps are followed. Practice the above, and your data will be protected for years to come. For any additional questions or requests, contact us!
Phone technology is constantly evolving. Although new tech toys are fun and functional, there are always underlying dangers. Here are 5 smartphone security risks and how to prevent them.
Risks:
Unintentional Disclosure of Data
Malicious disclosure of sensitive or private information.
Phishing Attacks
Scams made by actors pretending to be a trusted source or individual.
Spyware Attacks
Type of malicious malware or software downloaded without the consent or knowledge of a victim.
Diallware Attacks
Stealing money from a designated user through malware that uses hidden message service or numbers.
Network Congestion
Network is overloaded with links and malware, causing lots of traffic.
Preventions:
Encrypt Mobile Devices
Encrypting is the process of converting information into secret codes which prohibits unknown users from accessing.
Update All Apps and Operating Systems
Updating apps and operation systems with frequency lowers the chances of your information being compromised – sometimes through improved bug fixes.
Set Strong Passwords
Strong passwords often include:
A minimum of 8 characters
At least one capitalized letter
The use of special characters such as, @!#
At least one numeric character
Consider Deactivating Smartphone Functionalities Such as Siri, Cortana, and Others
Smartphone functions such as Siri and Cortana save all data for future use. Make sure that if these functions are being utilized, no private information is shared — or do not use them at all.
Don’t Ignore Error Messages About The Validity of Certificates
A variety of websites do a proper job of calling out accounts or messages that are unsafe. Always read any error messages for certificates or accounts.
Remember: There are thousands of other smartphone security risks, but if you take the proper precautions the chances of any data leakage are slim.
Have any more concerns about smartphone technology? WesTec Services can help! Contact us with any questions you may have and follow us on Facebook, LinkedIn, and Twitter.
Machine learning technology is becoming more and more popular within the technology world. It has many benefits that come with using it, but there are some risks and mistakes that are made. Here are the top four learning machine learning mistakes:
Business Alignment
It is important to know how machine learning can benefit your business VS how your business can benefit machine learning. Most of the time people experiment with this type of technology and sometimes it doesn’t work out because everything turns out to be a test run. You will want to know what your business will need to grow and improve, then work with the right aligned machine learning technology. Before choosing this type of technology, you may want to ask these questions:
What problem am I having? Is it urgent?
Will machine learning help us in this scenario?
Poor Training
A good portion of machine learning technology is to store and solve data, this can also include cleaning data. It can either do too much or do too less, depending on the training. If you don’t do proper training, you and your business can decrease in productivity and effectiveness.
Data Quality
No matter if machine learning is just starting or has been working for a while, it is constantly inserting and solving data. But, not just any data. It has to be able to work with a high quality database. If bad data goes into the machine, bad data will come out. It is a good practice to monitor the quality of data being used.
Deployment Complexities
Using this technology is not easy, and most of the time it is hard to find the right resources to run this device. Stakeholders for example provide the most support for machine learning. You will need a good business alignment and good collaboration for machine learning to take off.
Have any questions about the right technology services for you or your business? WesTec services can help. Contact us with any questions you may have and follow us on Facebook, LinkedIn and Twitter.
Cloud computing and storage has increased in popularity. It has many benefits including security and effectiveness, but with time, cloud computing has become vulnerable to many risks. Here are five risks of cloud computing:
1.Misconfigured Settings
With many people using cloud computing, there is often a chance for a misab in the settings. A misconfigured setting is when some of the data stored in the cloud is not protected and it becomes breached. This is all because the purpose of the cloud is to make things fast and convenient and sometimes this causes more information to be less restricted. To fix this setting, it is ideal to check the cloud regularly and check the access permissions.
2. Poor Data Quality
When all your data is in the cloud, it can make it easier to overlook some information. Not only that, but when you share information via the cloud, it can make the information vulnerable to hackers and getting lost. To ensure the quality of your data, it’s a good idea to separate your data within categories and put security measures in place.
3. Employee Training
One of the risks when it comes to cloud computing is not properly training employees on the risks. Most of the time, data is stolen due to phishing scams and security breaches. These can be prevented by teaching employees on how to identify scams.
4. Security Policies
Insufficient security policies can hurt all data in the cloud. When a security policy is not correct, it puts so many things at risk. To ensure you have adequate policies, it is important to know who can access the cloud, what data should be in the cloud and what to do when a breach occurs.
5. Choosing the Provider
There are many cloud providers out there, and some aren’t the safest when it comes to storing data. Before determining what provider you want to use, make sure to research all providers.
Are you having trouble with cloud computing? Westec Services can help! Feel free to contact us with any questions or concerns.
Machine learning is a type of artificial intelligence that is capable of predicting, detecting and prescribing solutions to many equations. It is mainly used by inserting thousands of images or algorithms into the system, which causes it to recognize the data and know the difference between them. This creates an algorithm that can be used for digital chat bots, voice recognition services and spam detection softwares. But what are the pros and cons of machine learning?
Pros
When it comes to the pros of machine learning, there are many including prediction, detection and prescription. These complex machines are able to conduct data analysis fast and are more effective than any human. They can predict accurate information that can lead to more health and technological advances. Along with predicting information, machines can also detect this information at a faster rate than humans. They can detect data, images, voices and more. Not only can machines predict and detect information, they can also create solutions for certain algorithms. Scientists believe that machine learning devices can create solutions 100 times faster than humans. Machine learning can be used for many different areas of work or study, especially with the amount of tasks it can perform.
Cons
On the other hand, machine learning does have some disadvantages including data privacy and security. Machine learning can conduct many solutions including facial and voice recognition, which can be a problem for some people. When the machine does these types of tasks, many people argue that it is taking vital information from people and storing it internally. When the data is stored, almost anyone can access it, leaving a problem of data security.
The bottom line is that machine learning is extremely useful. Like other technologies, it has its pros and cons.
WesTec Services is your one-stop-source for all things IT support & consulting in Houston! Does your business require network installation, backup & disaster recovery, managed services, consulting, and more? We’ve got you covered! Contact us today.
It is no secret that understanding technology and their terms can be difficult. Especially with it always changing and evolving, it is hard to keep up with all the lingo. Knowing the basic machine learning terms will help you have a better understanding of the technology. Here are the top terms you should know:
Unsupervised Learning
Unsupervised learning refers to systems that rely on clustering algorithms. The main goal of this is to allow big systems or computers to a wide variety of information so they can learn and adapt to it. The downside to this is that each system needs to be programmed in order to use the information.
Robotic Process Automation (RPA)
This type of automation is simply using bots to carry out certain tasks. RPA’s work best in an environment that repeats certain tasks.
Linear Regression
Linear regression is a statistical algorithm that uses variables to predict values of dependent variables. The main idea of linear regression is being able to use independent and dependent variables to plot data on a line.
Deep Learning
Artificial intelligence is becoming more popular in the technology industry, and deep learning is a new approach to AI. Deep learning groups learning algorithms based on hierarchy. For example, the first layer of deep learning can consist of an algorithm based on color and as the layers go up, the level of the algorithm increases due to how important it is to the full algorithm.
Classification
Classification is grouping objects, ideas or information into categories. This can be useful for any type of algorithm or machine learning. It keeps track of data and allows the user to select certain information or objects to send out or edit.
Struggling to understand machine learning terms Minimize the downtime spent searching for solutions and outsource IT support with WesTec Services! Interested in learning more? Contact us today! Don’t forget to follow us on Facebook, Twitter, and LinkedIn!
When it comes to your business’ IT, it can be overwhelming and often confusing. Having a managing service run all your IT, it can eliminate any stress associated with it. Many benefits include cost, time, effectiveness and less overall stress.
Cost
Most managing service providers work directly with the client to ensure the best pricing options for your IT department. This may include a better way of securing data, sharing documents, communications and more.
Time
One of the biggest benefits of a managed service is that it will give you and your business more time for other things. Handling IT services on your own can take up lots of time, leaving you scrambling to finish projects. A managing service can take everything IT off your hands and ultimately free up some time.
Effectiveness
IT can be difficult to understand, so when businesses try to handle all their IT items, they can do things incorrectly. This will decrease your efficiency and often prolong tasks. When you let a service handle everything IT, they will ensure that everything will be correct and allow you and your business to work effectively.
Company Improvements
When companies are growing and hiring more employees, they tend to depend on their technology department to be able to provide all necessary information and items needed. When a managing service is in control of IT, they can be ready for your company to continuously grow and change without having to worry about when things will be prepared.
Stress
IT itself can be incredibly stressful. This high amount of stress can harm work efficiency and be detrimental to the company. Hiring an IT managing service team will take all the stress off of you and your employees. They will do their job, to ensure that you can do your job.
WesTec Services is your one-stop-source for all things IT support & consulting in Houston! Does your business require network installation, backup & disaster recovery, managed services, consulting, and more? We’ve got you covered! Contact us today.
In the new age of technology, everyone is wanting to protect their data, especially for their business. VPNs and Proxies can both be used as a barrier to protect vital information from being stolen or hacked. But which one is better for you and your business? Here is a breakdown of VPNs vs Proxies:
VPNs
A VPN, or Virtual Private Network is an established private service that is used when connected to a public internet network. It provides a user with a different IP address before connecting to the service. It creates a secure connection of different destinations that ensures the privacy of data and information. When using a VPN, it will encrypt any information being sent so it can further be protected. People can easily install a VPN through their computer or an app. Not only that, but certain VPNs give the user the ability to change their location of the IP address.
Pros and Cons of VPNs
Pros of VPNs include:
Encryption of all data
Filter everything on the website
Higher security coverage
Cons of VPNs include:
Can make connection speed slower
Some VPN softwares are expensive
Pros and Cons of Proxies
Pros of proxies include:
Cheaper than VPNs
Can balance traffic loads without slowing down the connection
Can be used with big companies and servers
Cons of Proxies Include:
Less secure than VPNs
Some proxies can track certain information including passwords
Proxies
Proxies are simply a barrier between the user and the internet. The proxy acts as a filter when entering data on a website, securing any data that may be at risk. There are many different types of proxies including, forward proxy, reverse proxy, transparent proxy and anonymous proxy. All do the same thing but act upon it in a different way.
Which One is Better?
When it comes to which one is better for you, there is no definitive answer. They both successfully protect user identity and information. They both have pros and cons and it is important to do research in order to find the perfect option for you.
WesTec services can assist you with any IT questions or services. We offer skilled expertise in all technologies and are ready to help. Contact us for any further information on data security and how to protect yourself.
A hardware refresh cycle is when you upgrade you or your company’s hardware and software as needed. Benefits include saving information, increasing efficiency, and improving safety. Here’s how to develop a hardware refresh cycle:
1. Assess Your Hardware Needs
Any hardware refresh should start with a closer look at your systems. This means knowing what kind of hardware it is, how old it is, and how much storage is used. This will better prepare you for the updates.
2. Future Needs
After knowing what hardware you have or what it is lacking, you will want to conduct some research and decide what routine updates will be required of your hardware in the future. This is also a good time to locate receipts, and know purchase dates and any warranties you may have.
3. Disposal of Old Hardware
After assessing your current hardware, you may need to upgrade the system completely. In order to do this, you will want to make sure the hardware company has a warranty program. If they do, you may be able to get it replaced at a lower price. If not, this is when you will want to wipe your system and properly dispose of it.
4. Different Types of Hardware
You may not know that there are many different types of hardware including, personal computers, central processing units, random access memory, hard disks, internal hard drives, mobile devices, and servers. It is important to choose the right one for you or your business.
5. Purchase
Once you have an idea of what software you want, you can choose to either purchase it or lease it. Both have their pros and cons. For more information on buying vs leasing IT equipment, read here.
Keeping your hardware up-to-date will not only increase productivity, but it will also improve your business’ safety. It is important to conduct a hardware refresh cycle regularly.
Not sure what technology is better for your business? Westec Services can help! Feel free to contactus for more information or questions you may have.
Are you interested in creating your own startup? Are you afraid of any cyber risks? Any business, especially startups, are at risk for cyber attacks. These attacks can be detrimental to a business or online presence. It is vital to know what these attackers are looking for and how to protect yourself. Here are some tips to secure you and your startup from cyber attacks:
Account Admin
Depending on how big your startup is and how many accounts will be online, it is a good idea to have one admin account. This means the one admin account will have the authority to grant access to fellow accounts and ability to download data and software. This will cut back on online vulnerability as only one person will have access to important data. Along with an admin account, you can also unlock certain data and access to different accounts within the startup. For example, you can grant access to the financial department of bank account statements and billing information. Not only will this limit the risk of cyber threats, it will also cut back on time that the admin would have to grant access every time.
Strong Passwords
Having strong passwords isn’t a surprise when it comes to cybersecurity. But, the top way hackers get into systems is going through weak passwords. In order to stop this, it is recommended that every password should have a capital letter, special characters and numbers. It is also important to never share passwords.
Multi-Factor Authentication
No matter how strong passwords can be, hackers can still find a way in. Thankfully, more systems are requiring a multi-factor authentication process when logging into an account. This means that even if someone has your password, it can require a phone number or email to fully login. Most online softwares offer this level of security, you just have to authorize it.
Knowing how to protect you and your startup from cyber attacks is crucial. With selecting admin accounts, strong passwords and multi-factor authentication process, hackers will have a harder time logging into your accounts.
Cyber threats can be irritating and hard to effectively prevent them. WesTec services can help you in any way. We offer skilled expertise in all technologies and are ready to help. Contact us for any further information on phishing and how to protect yourself.
Technology is constantly evolving and with that comes the differences between contact centers. More specifically, the difference between cloud based and on-premises contact centers. Both have their pros and cons, but which one is best for your business? Here out the main differences between contact centers:
Cloud Based
Cloud based contact centers are a way for businesses to be in direct contact with customers, anywhere and everywhere. With it being all linked to the cloud, all data and software can be accessed anywhere. This makes communication with clients more effective. More businesses are making the switch to cloud based technology.
Pros
The pros of cloud based contact centers include but not limited to:
Easier to Scale
Speed
Better Integration
Reliable
Easy Access
On-Premises
More traditionally, on-premises contact centers use hardware-based settings. This means everything including data, software, and infrastructure stays onsite. Although it is more user friendly, this requires lots of maintenance that can become expensive fast.
Pros
Even though some might argue that on-site contact centers are outdated or old fashioned, they still have pros that not even cloud based technology can offer. Pros include:
Maximum Control
Data is stored Securely
Only Buy Equipment you Need
No Monthly Payments
Differences
Both options have their advantages, but which one is better for your business? Both cloud based and on-premises contact centers have the potential to grow your business. On-premises centers have the access to create wait music, transfers and call logging. Cloud based can do the same thing, but in a more advanced way such as live call monitoring and click to transfer.
Setting up the equipment is another main difference between the two. On-premises locations require time to get licensing, wire the hardware and find supporting items to link the equipment to. Cloud based works directly from the data box or even app.
When it comes to cost, on-premises has a one time cost of all equipment needed. This can be expensive, but it is only one payment. It is also important to know that this technology might need more maintenance and upgrades as you go. Cloud based is cheaper at the beginning, but you will need to enroll in a subscription plan. Depending on what company, you could be paying every time a call comes through the line.
Not sure what technology is better for your business? Westec Services can help! Feel free to contact us for more information or questions you may have.
Due to the recent pandemic, more people are choosing to work remotely. In fact, studies have shown that by the year 2025 more businesses will go fully remote. Although this is good for some businesses, people are voicing their concerns about the decrease of productivity from working from home. Here are some tips to increase productivity by using virtual collaboration when working remotely:
What is Virtual Collaboration?
Virtual collaboration is any effort to collaborate or communicate with others who are not physically present. This includes different applications, instant messaging software, and video calls or conferencing platforms.
Collaboration Software
Collaboration software is one of the most effective tools you can use when working remotely. This allows you to work with one another on different projects in real time. This also helps connect the workplace and builds internal relationships. Popular softwares that help with collaboration are:
Video Chat services such as Zoom or Skype
Instant Messaging
Productivity Apps that track tasks or time
When these softwares are used, workers will have more motivation and remain productive.
Centralize Communication
Communication is a big part of working remotely, but one issue many people have is finding information for their work or projects. One way to resolve this issue is to invest in a centralized information system that allows for workers to find all the information necessary for their work. Popular systems include Google Drive and RingCentral. This will keep all information secured and accessible for remote workers.
Leadership
It is no surprise that leaders of businesses or companies are always watched. Workers will usually follow the footsteps of their leaders in many situations, including working remotely. It is a good idea to have leaders also work remotely and do all of their tasks efficiently to motivate employees to do the same. It gives employees the opportunity to work alongside superiors and give them a sense of normalcy. This is also a good time to place employee incentives. By implementing this, employees will have the right motivation to complete their tasks.
Have any questions about the right technology services for you or your business? WesTec services can help. Contact us with any questions you may have and follow us on Facebook, LinkedIn and Twitter.
As your business grows, your technology should be growing with it. Some technologies, including phone systems should be upgraded to ensure better service that you and your employees deserve. It is time to upgrade your telecom system into a newer, fast and more efficient system such as Switchvox. Here is why you should make the switch:
Features
Old fashion telecom systems can be confusing, especially when it comes to all the features, or lack of. When businesses get more clients or traffic, they will need to make calls, take messages and transfer clients. Outdated telecom systems will not be able to perform properly. Switchvox systems on the other hand, make it easier for the user to complete all these tasks without being stressed about pre-existing features.
Save Time and Money
Time is money, especially when dealing with equipment that is essential to your business. Old telecom systems take time to do simple tasks, thus decreasing the time and money you have to grow your business. Switchvox systems work at a fast pace and have a larger capacity to perform basic functions. Not only that but older systems could require recurring maintenance unlike newer systems like the Switchvox that grows as your business grows and allows for more flexibility.
Professional Image
Success is what every business wants and in order to do that, they must act the part. When people look for a company to work for, ideally they want someone that is professional and can get a job done. What says professional about a slow, outdated telecom system? Having a Switchvox system improves communication with potential clients and gives them a sense of professionalism.
Have any questions about the right technology services for you or your business? WesTec services can help.Contactus with any questions you may have and follow us onFacebook, LinkedInandTwitter.
Mission: WesTec will be a “turn-key” solution for all of its clients’ business connectivity needs. It will offer efficient and effective solutions, directly and with strategic partners, that create tangible value for its clients at every point of contact. Westec will serve all people and entities with a servant’s heart.
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2916 West TC Jester Blvd.,
Suite 104
Houston, TX 77018
2916 West TC Jester Blvd.,
Suite 104