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The Importance of Computer Network Health Check Audits

AI-powered advances in customer support

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The Importance of Computer Network Health Check Audits

The Importance of Computer Network Health Check Audits

The Importance of Computer Network Health Check AuditsWithin every industry, technology plays a significant role in some degree. However, when computer networks are performing poorly, it can halt productivity.

  Approximately 97 percent of technology problems that are experienced in a business setting can be easily and inexpensively fixed with regular and proactive maintenance.

  Regular computer network maintenance can address a specific bug or flaw, improve an application’s stability or fix a security vulnerability. In addition, spyware, failing hard drives, out-of-date security patches and system backups are typically proactively addressed.

  Here’s what consistent network health check audits can provide for a business of any size:
  • Avoid costly glitches
  • Avoid business downtime
  • Prevent irreplaceable data loss
  • Keep technology up-to-date
  • Maintain stable connectivity
  • Reduce the number of cyberattacks
  • Obtain a competitive edge
  • Remain safe from malware, and other threat
The Importance of Computer Network Health Check AuditsAt no cost or obligation, WesTec Services offers on-site network health check audits to ensure technology is properly maintained for maximum speed, security and performance.

After our thorough audits, our highly trained team will provide the business with a detailed report that will reveal vulnerable areas, as well as provide professional recommendations on how to resolve the issues.

To promote day-to-day business growth, call WesTec to receive a network health check audit today.

AI-powered advances in customer support

AI-powered advances in customer support

May 28th, 2018
AI-powered advances in customer support

High-quality products and services can make a business successful, but exceptional customer service is what makes customers come back. This is why companies constantly try to innovate their customer service strategy — and some do it by adding artificial intelligence (AI) into the mix.

How AI capabilities enhance customer service

AI has two capabilities that enhance customer service: machine learning and natural language processing.

Machine learning studies historical customer data in your systems and equips your customer service staff with all the information they need to address concerns much faster and provide personalized product suggestions, discounts, and offers. It’s the same mechanism that enables Facebook to suggest friends and brands to add or follow, and allows Amazon to personalize product recommendations.

On the other hand, AI’s natural language processing capabilities make it possible for businesses to deploy computerized customer service systems that don’t require human support staff. AI-enabled systems can ‘talk’ to customers via software similar to that of Apple’s Siri, Google’s Alexa, and Windows’ Cortana.

Automated, accurate, and agile responses

Although well-trained employees can multitask and solve customer problems, humans make mistakes. Automated systems like chatbots provide accurate and quick responses because they can be programmed to respond rapidly and accurately, handle large volumes of queries, and be available 24/7.

For example, a restaurant chain that often receives queries about a branch’s opening hours can use a chatbot to handle questions about store hours, reservations, and other simple concerns. A retail store chatbot can also make online ordering seamless by answering questions about product sizes and/or availability.

Overall, AI-enabled chatbots can reduce or eliminate pain points commonly encountered with human customer service representatives, such as long wait times, inefficient escalation of complex concerns, and negative human emotions from irate customers, all of which affect customer satisfaction levels.

Cost-efficient support

Businesses spend thousands of dollars to hire and train customer service representatives. But based on studies, the high attrition rates in the call center industry cost them a lot of money. Some companies even let operations staff handle customer support, which then affects productivity and reduces profitability.

AI-powered platforms reduce the time and money spent on customer service because you don’t need to hire more support staff in case of business expansion. Instead, you can reprogram customer service software so that queries about new products or new business locations can be easily addressed.

Many customers still prefer to have their problems solved by humans. And for banks, hotels, hospitals, and businesses where complicated concerns require human customer service agents, an AI-powered support system can facilitate seamless issue resolutions.

Fortunately, there are plenty of technology options to make customer service and other functions more efficient. Call us today for innovative business technology solutions.

Published with permission from TechAdvisory.org. Source.

Mission: WesTec will be a “turn-key” solution for all of its clients’ business connectivity needs. It will offer efficient and effective solutions, directly and with strategic partners, that create tangible value for its clients at every point of contact. Westec will serve all people and entities with a servant’s heart.

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